TWD: Disconnects on download - HELP!!!
I am having dramas downloading from within the mac version, I see others are having this too across a number of threads and also with the PC version.
I have downloaded Episode 2 from within the game 3 times, each time I have got to 73%, 68% and the most recent 64% before it disconnects.
As it is not isolated and I haven't got this problem with other files external to the game (such as the v3 update) please help in checking why this may be occurring.
Frustrated!!!!
I have downloaded Episode 2 from within the game 3 times, each time I have got to 73%, 68% and the most recent 64% before it disconnects.
As it is not isolated and I haven't got this problem with other files external to the game (such as the v3 update) please help in checking why this may be occurring.
Frustrated!!!!
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Comments
Could be right puzzlebox, I'll give it a go later, super frustrated
Companies that offer DL content should at least give status reports to their customers using that service, ie. "servers are busy. please try again later" or "we are having difficulties are are working to fix them". Other companies at least try to give that service.
Come on Telltale, get into the service-"game"...
Just to rule out my Mac as the culprit I installed the game on my wife's PC Laptop... same results, download gets to between 86 and 87% and errors out.
This is kind of frustrating. First when I got the game it was unavailable and I had to download a copy through Steam (which I don't use). Then in order to download the new episode I had to completely re-download and reinstall the game on my Mac. Now I can't even download the second episode, which for some reason is a second download after the first re-download, due to some other error.
If this game's rollout continues like this I may just stop trying to play it. My desire to play the game is quickly being overcome by my frustration just trying to "get" the game. Its really, really annoying and doesn't instill a level of confidence in the game or the developer.
If you have the steam copy, switch to it as it works and is valid for both Mac and PC.
To Telltale: STICK TO ESTABLISHED DISTRIBUTION SYSTEMS LIKE STEAM. Your "in house" distro solution sucks.
Why I don't get, though, is why they didn't just put the content of Ep. 2 with that 500+ MB update we had to download anyway. Seems like it'd have been much simpler that way.
Lanfranc, please don't apply logic to this situation
My first attempt today and I got to 77% before it punted me. And tried again and got to 27% before I got a different issue telling me I must have an Internet connection, guess what I'm using it right now!
Really disappointed, frustrated and really peeved that it has come to this.
Sorry – noted.
Although since the 500MB download went fine (at least for me), I guess it might not be a server problem at all. Maybe rather a bug in the game's updater software? Could take a while to fix.
Tried that. Steam made the download. Everything seemed fine. Only one problem: Episode 2 simply WON'T START. Black f'n screen after 15-20 minutes the black screen crashes. That's all. And I'm not the only one with that problem, either.
24 hours later and the download on Telltale still stops at 27% every single time.
Dear people at Telltale:
This level of ineptitude is an embarrassment. When Telltale goes under - which it will - your employees will have a hard time finding jobs elsewhere, because your company obviously fosters an environment of half-assing, laziness and antagonizing the customers.
I have got a similar problem so I hope I am on the right forum.
I have completed all three parts of episode 1.
When I click to continue on any of the episodes the screen plays the scene at Traveliers Lodge.
I then click to preceed to episode 2 and then comes on the credits every time!
Checking further I find that there is a data base error.
Bought the game from Steam and never had any previous problem.
So I am going to delete the game and reload and start again.
Hoping for the best.
Any other ideas anyone?
Dearest Telltale,
if you rely on digital distribution for your Games it is kind of a nobrainer to make sure said distribution network actually works. I have no idea who programmed that mess but having no resume funtionality so that we need to start from scratch each time the connection gets reset is ridiculous!
50 lashes I say!
No go skedaddle and get this sorted...
:mad:
You could also verify the game cache integrity to check if the update has been installed properly (although that's superfluous if you're reinstalling the whole game).
https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
Further to above I deleted the game. Reloaded it and got the same results and ended up in credits.
I might give up 'like the girl from uptairs'
The only other thing I can think of is to delete the local content and start all over again.
I will certainly reconsider future purchases from Steam!
That said, the fact that the "update" is in fact an already-updated version and not a real updating program suggests some bad programming skills (at least on the Mac side), and explains why we have to download the episode within the game.
I still don't understand how Telltale can have, on one hand, acquired so giant licences like BTTF, JP and TWD, and on the other hand seems to have technologies so limited financially and/or technically.
Mine works perfectly fine... and I tested it on both my Mac Mini and my wife's PC laptop... but that could be because I uninstalled my Mac Telltale copy then completely reinstalled Steam and my Steam copy. I had to replay episode 1 but everything seems to be working.
And my wife's laptop never had Steam installed so it was a fresh install there as well. I just started episode two with the random decision thing and it started right up.
I'm playing episode two this morning on Steam on my Mac Mini and have not seen any glitches so far. But one thing I did notice is that the graphics are superior on my wife's PC laptop. The shadows on my Mac Mini are all blocky and terrible looking and the animation stutters from time to time, but on my wife's seemingly equal powered PC laptop the graphics are smooth, the shadows are smooth and everything just looks all around... well... "better".
This thread covers the same problem:
http://www.telltalegames.com/forums/showthread.php?t=30725
It's frustrating to say the least. We all want to know what happens in episode 2 and the internet is already filling up with spoilers.
This is the PC version.
Telltale clearly doesn't value its customers. I'll never buy anything from them again.
I just want my refund. I've already emailed them about it and heard NOTHING and it's been nearly a week.
I don't have the steam copy that someone mentioned....
So - has anyone spoken with Telltale about this issue? It appears they are not reading the forum.
I have sent numerous messages. Someone posted a response saying they were working on a fix but had no time table for when that would be available.
Thanks for our patience, well you are testing it. You are testing it indeed.
Delivery simultaneously across all platforms hey?? Except mac, I imagine you meant to say!!!
Episode 3.....some of us wouldn't mind being able to play episode 2....
Okay then Telltale, my feedback on Episode 2....well how would I know, I can't play it.
Patience.....gone!!!
What do you mean by "strongest signal"? My ISP always give me the same signal, and I can't choose any other... Don't get me wrong, I'm happy for you, but I don't understand what you mean.
Besides the in-app downloader seems to download at a rate far (really really far) inferior to my usual download rate, so I don't see how having a stronger signal can change anything. You might just have been lucky here.
Anyway, it's time for a new try.
TellTale, please tell us what you know about this issue soon. If it isn't resolved, I might have to ask for a code for the Xbox version because this whole PC thing is not working out
Besides this problem, though, thank you for an amazing game. Please provide us with some feedback ASAP!
They clearly spend all their time and resources pitching concepts for licensing deals then cheap out on the end product and customer service. All too common a problem in this day and age.
Oh and they won't grant me a refund because my purchase is over 2 months old... I guess thats the reward I get for per-ordering a faulty product that wasn't released until 2 months after it was supposed to be.