Error 101.exe

DjNDB

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

First please install all windows updates.

Then check the properties of the Steam.exe, and the games .exe files, and disable any compatibility mode settings.
Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
Afterwards try if the game works.

If the method mentioned above didn't work, you can try disabling it in the registry. Then restart the computer and try running the game again.

Should it still crash without any compatibility mode, please open the Steam client. In the menu select "help/system information".
Right click on the information it shows and select "select all".
Right click again and select "copy".
Finally paste the results into a reply message in this thread by pressing CTRL-V.
It contains a section "Installed software", which might have sensitive entries, so feel free to redact them.

Funkmonker

I'm having the error message "WalkingDead101.exe has stopped working" and i just don't know what to do. Help would be much appreciated.

DjNDB

Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

Lyca29

Hi.. I'm having the same error message with my new Walking Dead game "WalkingDead101.exe has stopped working" except it never worked in the first place.. first I was getting the missing dll file message.. d3dx9_41.dll... I updated everything and just as I though it was finally working I'm getting the new error message.. So disappointed. The game was a Christmas gift.. I've tried downloading the disc, uninstalling it and re-installing it lots of times.. Spent several hours on this and am just generally frustrated now. I don't have a lot of computer knowledge but the disc should play on my pc. It isn't super old and runs windows 7. Any help would be appreciated.

DjNDB

Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

Lyca29

I downloaded the support tool.. and I see the file called "TWD_create_support_data.bat". how do I run it? I right clicked it and see no run command.. double clicking it did nothing either.. sorry if I'm doing something simple wrong but I know very little about computers..

DjNDB

Double clicking should work, or just pressing enter while it's selected. Did you make sure you extracted the entire .zip file first?

Lyca29

Something happens when I double click or enter.. a couple of things flash up but only for a fraction of a second.. one of them looks like a tiny black box but it's too quick to tell really. the first thing only took a few seconds to download, but yes, I waited till it flashed as complete.

DjNDB

I have a rough theory what's happening, though not why. Please try this version instead.

Lyca29

ok, thanks.. with this one I'm getting a message "please unzip the entire archive before starting... then it says press any key to continue. When I press a key the black box goes away..

Funkmonker

I got this http://www.sendspace.com/file/gbq4si

DjNDB

You can't run it from inside the .zip file. Right click "TWD_PC_Support_Tool_no_unicode.zip" and select "extract" (or what it's called on your system). It should create a new folder containing the files. From there run the "TWD_create_support_data.bat".

DjNDB

Problem signature:
P1: WalkingDead101.exe
P2: 2013.4.4.20609
P3: 515df55b
P4: WalkingDead101.exe
P5: 2013.4.4.20609
P6: 515df55b
P7: c0000005
P8: 0017a2c0

Please uninstall the "MotioninJoy Virtual Game Controller".

Lyca29

Ok, I extracted that file and tried to run it and got the same message.. I'm sorry.. I just have no idea what I'm doing wrong.. You're being so helpful and I appreciate it.. so sorry if I'm being annoying. I'm doing my best here.. unfortunately where computers are concerned my best isn't very good I'm just still getting the same please unzip the entire archive message..

Funkmonker

Alright I uninstalled the MotionJoy, do I test out the game now?

DjNDB

I am not sure what's going wrong while extracting, but I can make it a little easier.
Please download this self extracting version. Double click it to run it, then click extract. The rest is the same as in the initial instructions.

DjNDB

Yes, please.

Funkmonker

It seems to still not work.

Lyca29

It is running... Thank you so much for being so patient and helpful.. I will post the results tomorrow as I'll be signing off to sleep soon.. Once again Thanks...

Lyca29

http://www.sendspace.com/file/lj2nuk Here it is. It worked faster than I expected so I did it now.. (assuming I did it right which I hope I did)

DjNDB

Please try if the game works if you disconnect from the internet. Make sure all Network adapters are disabled.

DjNDB

Card name: Intel(R) Graphics Media Accelerator 3150
Display Memory: 256 MB
Dedicated Memory: 0 MB

The result is quire clear. Your integrated graphics chip doesn't meet the minimum requirements.
Intel graphics chips are not recommended and they don't work well with TTG's games.

If it's a desktop PC, you can try installing a graphics card.

Lyca29

Ok, I'll see if I can get one installed.. Thanks for your help.. For now I'm playing my daughters spare file on her xbox.. and dying a lot... seems I'm as bad at gaming as I am at computers.. Thanks for all the help.

Funkmonker

I got offline, started the game, and it works now. Thank you for what you've done.

rico69

bought the game through telltale and have been trying to get it to play reading support and trying the fixes but still got nothing running vista any suggestions

• System

  • Provider

  [ Name] Windows Error Reporting

  • EventID 1001

  [ Qualifiers] 0

  Level 4

  Task 0

  Keywords 0x80000000000000

  • TimeCreated

  [ SystemTime] 2014-01-06T17:52:23.000Z

  EventRecordID 48172

  Channel Application

  Computer rholley-PC

  Security

• EventData

  2949017691
  1
  APPCRASH
  None
  0
  WalkingDead101.exe
  2012.4.23.11302
  4f95f664
  WalkingDead101.exe
  2012.4.23.11302
  4f95f664
  c0000005
  003e8913

  C:\Users\larry holley\AppData\Local\Temp\WER3459.tmp.version.txt
  C:\Users\larry holley\AppData\Local\Microsoft\Windows\WER\ReportArchive\Report12127e82

DjNDB

Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

Goofo

Hi, DjNDB! Thanks a lot for your help.
What I did:
1) Updated everything I could update with Windows Update; -> No improvements

2) Checked the properties of both Steam.exe and WalkingDead101.exe, non compatibility settings there; -> No Improvements

3) Tried editing the registry: I had no Steam entry at those address, so I didn't edit anything;

So I copied my system informations.
Here you go:

Processor Information:
Vendor: GenuineIntel
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3200 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 7 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon HD 7800 Series

DirectX Driver Name:  aticfx32.dll
Driver Version:  12.104.0.0
DirectX Driver Version:  8.17.10.1191
Driver Date: 28 Mar 2013
OpenGL Version: 4.2
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon HD 7800 Series
VendorID:  0x1002
DeviceID:  0x6819
Number of Monitors:  1
Number of Logical Video Cards:  1
No SLI or Crossfire Detected
Primary Display Resolution:  1600 x 900
Desktop Resolution: 1600 x 900
Primary Display Size: 22.20" x 12.52"  (25.47" diag)
                                        56.4cm x 31.8cm  (64.7cm diag)
Primary Bus Type Not Detected
Primary VRAM: -2048 MB
Supported MSAA Modes:  2x 4x 8x 

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 4026 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Media Type: DVD
Total Hard Disk Space Available: 427244 Mb
Largest Free Hard Disk Block: 161469 Mb
OS Install Date: gen 01 1970
Game Controller: None detected

Installed software:
7-Zip 9.20 (x64 edition)
A-Tuning v1.0.42
Ableton Live 8
Adobe Reader XI (11.0.05) - Italiano
AMD Accelerated Video Transcoding
AMD Catalyst Install Manager
AMD Drag and Drop Transcoding
AMD Media Foundation Decoders
Apple Mobile Device Support
Apple Software Update
Arma 2
Arma 2: DayZ Mod
Arma 2: Operation Arrowhead
Arma 2: Operation Arrowhead Beta
ASIO4ALL
Asmedia ASM106x SATA Host Controller Driver
ASRock App Charger v1.0.5
ASRock HDMI Switch v1.0.12
ASRock SmartConnect v1.0.6
ASRock XFast RAM v2.0.28
avast! Free Antivirus
Battle.net
BattlEye for OA Uninstall
Bleep VSTi
Bonjour
Borderlands 2
Bundled software uninstaller
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
ccc-utility64
CCleaner
Counter-Strike: Global Offensive
DAEMON Tools Lite
daHornet Version 1.34
DayZ
DayZ Commander
Deadlight
Definition Update for Microsoft Office 2013 (KB2760587) 64-Bit Edition
EPSON XP-600 Series Printer Uninstall
Garry's Mod
GIMP 2.8.6
Google Chrome
Google Update Helper
Guitar Pro 6
Hearthstone
iCloud
Ignite
Intel® Trusted Connect Service Client
Intel(R) Manageability Engine Firmware Recovery Agent
Intel(R) Management Engine Components
Intel(R) Network Connections 18.2.63.0
Intel(R) Rapid Storage Technology
Intel(R) Smart Connect Technology 4.1 x64
Intel(R) USB 3.0 eXtensible Host Controller Driver
iTunes
Java 7 Update 40
Left 4 Dead 2
M-Audio Oxygen Driver 1.3.0 (x64)
MediaMonkey 4.0
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Access MUI (Italian) 2013
Microsoft DCF MUI (Italian) 2013
Microsoft Excel MUI (Italian) 2013
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Groove MUI (Italian) 2013
Microsoft InfoPath MUI (Italian) 2013
Microsoft Lync MUI (Italian) 2013
Microsoft Office 32-bit Components 2013
Microsoft Office Korrekturhilfen 2013 - Deutsch
Microsoft Office OSM MUI (Italian) 2013
Microsoft Office OSM UX MUI (Italian) 2013
Microsoft Office Professional Plus 2013
Microsoft Office Proofing (Italian) 2013
Microsoft Office Proofing Tools 2013 - English
Microsoft Office Proofing Tools 2013 - Italiano
Microsoft Office Shared 32-bit MUI (Italian) 2013
Microsoft Office Shared MUI (Italian) 2013
Microsoft OneNote MUI (Italian) 2013
Microsoft Outlook MUI (Italian) 2013
Microsoft PowerPoint MUI (Italian) 2013
Microsoft Publisher MUI (Italian) 2013
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Microsoft Word MUI (Italian) 2013
MWSnap 3
NVIDIA PhysX
Outils de vérification linguistique 2013 de Microsoft Office - Français
Path of Exile
Quake Live Mozilla Plugin
QuickTime
Realtek High Definition Audio Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft Excel 2013 (KB2827238) 64-Bit Edition
Security Update for Microsoft Lync 2013 (KB2850057) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2768005) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2810009) 64-Bit Edition
Security Update for Microsoft Office 2013 (KB2850064) 64-Bit Edition
Security Update for Microsoft Outlook 2013 (KB2837618) 64-Bit Edition
Sibelius 7 OpenType Fonts
Sibelius 7.0.0.23
Skype™ 6.10
State of Decay
Steam
Supporto applicazioni Apple
TeamSpeak 3 Client
The Stanley Parable
The Walking Dead
To the Moon
Tomb Raider
TweakNow RegCleaner
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft Access 2013 (KB2768008) 64-Bit Edition
Update for Microsoft Access 2013 (KB2827233) 64-Bit Edition
Update for Microsoft InfoPath 2013 (KB2837648) 64-Bit Edition
Update for Microsoft Lync 2013 (KB2817678) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726954) 64-Bit Edition
Update for Microsoft Office 2013 (KB2726996) 64-Bit Edition
Update for Microsoft Office 2013 (KB2738038) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760224) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760242) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760267) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760539) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760553) 64-Bit Edition
Update for Microsoft Office 2013 (KB2760610) 64-Bit Edition
Update for Microsoft Office 2013 (KB2767845) 64-Bit Edition
Update for Microsoft Office 2013 (KB2768016) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817314) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817316) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817490) 64-Bit Edition
Update for Microsoft Office 2013 (KB2817626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2826004) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827225) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827227) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827230) 64-Bit Edition
Update for Microsoft Office 2013 (KB2827239) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837626) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837637) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837638) 64-Bit Edition
Update for Microsoft Office 2013 (KB2837655) 64-Bit Edition
Update for Microsoft Office 2013 (KB2850066) 64-Bit Edition
Update for Microsoft OneNote 2013 (KB2850063) 64-Bit Edition
Update for Microsoft PowerPoint 2013 (KB2767850) 64-Bit Edition
Update for Microsoft Project 2013 (KB2727085) 64-Bit Edition
Update for Microsoft Publisher 2013 (KB2837635) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2817495) 64-Bit Edition
Update for Microsoft SkyDrive Pro (KB2837652) 64-Bit Edition
Update for Microsoft Visio 2013 (KB2817306) 64-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2768338) 64-Bit Edition
Update for Microsoft Word 2013 (KB2837647) 64-Bit Edition
Update for Microsoft Word 2013 (KB2850060) 64-Bit Edition
Uplay
VC_CRT_x64
VLC media player 2.0.8
Windows Live ID Sign-in Assistant
XFast LAN v6.61
XFastUSB
ZOOM Edit&Share for Windows

DjNDB

Okay, that's good so far.

Please check if the game crash creates an entry in the
event viewer in the "Windows Logs/Application" section.
If so, right click the entry, select "copy the details as text", and paste it in a new reply.

If there are multiple different entries, please copy one of each type.

Goofo

Log Name: Application
Source: Application Error
Date: 09/01/2014 01:08:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SCATOLONERO3
Description:
Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
Faulting module name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
Exception code: 0xc0000005
Fault offset: 0x000fb22e
Faulting process id: 0x150c
Faulting application start time: 0x01cf0ccee69722e2
Faulting application path: \Program Files\SteamLibrary\steamapps\common\The Walking Dead\WalkingDead101.exe
Faulting module path: \Program Files\SteamLibrary\steamapps\common\The Walking Dead\WalkingDead101.exe
Report Id: 25ab9010-78c2-11e3-928a-bc5ff4bed0ea
Event Xml:



1000
2
100
0x80000000000000

314407
Application
SCATOLONERO3



WalkingDead101.exe
2013.4.4.20609
515df55b
WalkingDead101.exe
2013.4.4.20609
515df55b
c0000005
000fb22e
150c
01cf0ccee69722e2
\Program Files\SteamLibrary\steamapps\common\The Walking Dead\WalkingDead101.exe
\Program Files\SteamLibrary\steamapps\common\The Walking Dead\WalkingDead101.exe
25ab9010-78c2-11e3-928a-bc5ff4bed0ea

DjNDB

Drive: E:
Model: hp CDDVDW TS-H653R SCSI CdRom Device

>

Documents folder: E:\Documenti

I went through all the data again and found the cause.
Your documents folder is linked to be on your CD drive, which won't work for the game because it needs to write there.
If you still have the drive that used to be E: when you moved it, you can make it E: again, and move the documents folder back properly.

Alternatively you can do it in the registry, but then you need to move the files from the previous documents folder back manually if you want them there.

First, open a command window:

• Press the Windows key. Type in "cmd" and press enter

Then copy the command line below and paste it into the command window, press enter, and confirm the question. Make sure you get the entire two lines of text at once, because it's actually one line:

REG EXPORT "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" sf_backup.reg

That's a backup of the current settings, just in case. Now do the same with this line to set the folder back to the default value. This is also supposed to be in one line:

REG ADD "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" /v Personal /t REG_EXPAND_SZ /d ^%USERPROFILE^%\Documents\

Right after that the game should work without compatibility mode.

Posting the error codes together with my version so they can be found in the future:

Faulting module name: WalkingDead101.exe
version: 2013.4.4.20609
time stamp: 0x515df55b
Exception code: 0xc0000005
Fault offset: 0x000fb22e

Fehlermodulname: WalkingDead101.exe
Fehlermodulversion: 2012.4.23.11302
Fehlermodulzeitstempel: 4f95f664
Ausnahmecode: c0000005
Ausnahmeoffset: 000fab2e

Goofo

IT WORKED!
IT WORKED!
I don't know what you made me do, but it worked!
You're, like, awesomely awesome.
Thank you!!!!!!
Add me on steam! (nickname: goofo)

Pellbuerro

Hi,

Recently my Windows 8.1 Pro Preview (what you said may have caused a problem for me in the past) ran out so I went back to using Windows 7 64bit.

However I'm still getting the error. Interestingly I only get it upon clicking "click to continue" - and the game works fine with the internet off.

Is there any way of playing it with the internet on? I read earlier you said something about updating the bios, but on other forums people are saying updating your bios can be quite dangerous.

Just in case it's something else causing the problem here's my TWD file: http://www.sendspace.com/file/h0986n

Thanks in advance.

DjNDB

Updating the BIOS is the only thing that has fixed it for some people so far. It doesn't help in every case, because it of course depends on the changes in the BIOS versions and I can't predict anything.

There are warnings about updating the BIOS, because if it fails, it can put your system into a state that's hard to recover from. Most modern Mainboards have Failsafes for that or easy recovery options, so it's not as bad as lots of years ago. It depends on the specific model how it all works though and you should read the manual thoroughly, have some computer experience and feel confident you understand what you're doing before trying things. In the easiest case it's just a matter of running a program under windows. Recovery is either automatic, or manual by booting with a BIOS file on a USB drive, CD or Disk. In the worst case recovery involves extracting and flashing the BIOS chip with special hardware, but that should be rare cases nowadays. I never had to do that in decades of updating BIOSes and only rarely (maybe 2-3 times) had any problems updating a BIOS, and if so, the recovery method worked.

If you want a different safe but crappy workaround, you can install Windows in a Vmware player Virtual Machine and run the game there. It will run a bit slower so you might have to adjust graphics settings, but at least you would be able to play online and get achievements.

I wish there was a better solution of course, but that's all I have at the moment.

Pellbuerro

Thank you very much for the detailed response, I appreciate it!

I'll have a look into updating my motherboard bios and probably give it ago/ tell you if it fixes the problem.

Cheers again.

fapm123

I have a problem with my TWD Game pls help me i have Windows 7 home premium and the error is when i click to start the game is crashes and says "WalkingDead101.exe has stopped working" and All compatibility boxes are unchecked.

DjNDB

Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.

fapm123

http://www.sendspace.com/file/ysx5j9

DjNDB

Firma del problema:
P1: WalkingDead101.exe
P2: 2013.4.4.20609
P3: 515df55b
P4: WalkingDead101.exe
P5: 2013.4.4.20609
P6: 515df55b
P7: c0000005
P8: 0017a4c0

I noticed that you got it to work in the past, by disconnecting from the internet. Does that still work?

Please try if it works while being connected, if you run it during a clean boot. Make sure your ESET firewall is disabled.

Booting clean in Windows Vista / 7:
1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Selective Startup
3. Uncheck Load Startup Items
4. Select the Services tab
5. Check Hide all Microsoft services
6. Click Disable all
7. If running the game on Steam, re-check the "Steam Client Service"
8. Click on OK
9. Click Restart.
10. After reboot, run the game to see if it works.

After performing the necessary steps, restore your settings by doing the following:

1. Click Start --> Type msconfig --> Press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

fapm123

its not working, my ESET firewall was disabled and starting with no internet didnt work too

DjNDB

The only other thing that has worked for some people is updating the BIOS. You can get the latest BIOS for your system on the DELL support page. While you're at it, you should update your drivers too.