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Swiss cheese graphics problems

AuntieAuntie
edited March 2009 in Game Support
I just tried the demo and it is totally pixelated. Characters look like swiss cheese. Is there a way to correct this? Thanks.

Comments

  • WillWill Telltale Alumni
    edited March 2009
    Hey Auntie, I'm not exactly sure what's wrong, but could you take a screenshot for us? Does adjusting the graphics settings make a difference? Also, what are your system specs?
  • AuntieAuntie
    edited March 2009
    I used Revo to uninstall the game then dumped the demo. Then I downloaded a fresh demo and reinstalled it. No change. I have a screen capture but don't know how to send it to you.
  • QuantaQuanta
    edited March 2009
    I'm not from Telltale, but it would be really helpful to tell them what graphics card/chip you have and if you use a recent driver.

    If you don't know and don't know how to find out:
    Click with the right mouse button on the desktop and choose 'properties'.
    In the new window choose the 'settings' tab. There you click on 'advanced'.
    In the new window choose the 'graphics card' tab. There you can read the name of your card. Click on 'properties' and choose the 'driver' tab in the new window. There you see the 'driver version'.

    Some of the terms may not be the precise ones of your windows. I'm using Win XP in german and just translated them.
  • AuntieAuntie
    edited March 2009
    Thank you, Quanta. I did as you instructed and on my XP computer I have a GeForce 750 LE graphic card. The driver is version 8.3.9.3 and is dated 04/19/06. I went to the NVidia web site but cannot find this card on their list so I am not able to update. Maybe I just don't know what to look for.
  • Guy in a BoxGuy in a Box
    edited March 2009
    Are you playing the demo for Wallace and Gromit? If so, did you try fiddling with the graphics quality? That helped with me.
  • WillWill Telltale Alumni
    edited March 2009
    Hey Auntie, for the screenshot, you can open up MsPaint and paste the screenshot (ctrl-V should work if you just took it). Then you can save it out and attach it to the thread by clicking the little "insert image" button.

    As for your hardware stuff, could you go to your Start menu, go to Run, and type in dxdiag for me? Then hit enter, which will bring up a new window. In that window go to the Display tab. Then just cut and paste everything from the Device and Driver sections into a post. Hopefully from there I will be able to track down a new driver for you.

    All this said, that's a pretty old video card I'm afraid, and we may not be able to do much to improve things for you. But I'm not ready to throw in the towel yet.
  • AuntieAuntie
    edited March 2009
    [IMG]C:\Documents and Settings\HP_Administrator\Desktop\Swiss Cheese.jpg[/IMG]
  • AuntieAuntie
    edited March 2009
    Hmmm. That doesn't look right. But my little image doesn't have a URL.
    What am I doing wrong? I clinc on the 'insert image' button and get a URL request. I've been in a drag 'n drop world too long. Help!
  • AuntieAuntie
    edited March 2009
    Display Devices
    Card name: NVIDIA GeForce 7500 LE
    Manufacturer: NVIDIA
    Chip type: GeForce 7500 LE
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_01DD&SUBSYS_034B1043&REV_A1
    Display Memory: 512.0 MB
    Current Mode: 1600 x 1024 (32 bit) (60Hz)
    Monitor: HP f2105 Wide Flat Panel Monitor
    Monitor Max Res: 1680,1050
    Driver Name: nv4_disp.dll
    Driver Version: 6.14.0010.8393 (English)
    DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 4/19/2006 09:10:00, 3959936 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    VDD: n/a
    Mini VDD: nv4_mini.sys
    Mini VDD Date: 4/19/2006 09:10:00, 3643168 bytes
    Device Identifier: {D7B71E3E-429D-11CF-3A53-412300C2CB35}
    Vendor ID: 0x10DE
    Device ID: 0x01DD
    SubSys ID: 0x034B1043
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {212DC724-3235-44A4-BD29-E1652BBCC71C}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    Registry: OK
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
    System Devices
    Name: NVIDIA GeForce 7500 LE
    Device ID: PCI\VEN_10DE&DEV_01DD&SUBSYS_034B1043&REV_A1\4&11C8B129&0&0008
    Driver: C:\WINDOWS\system32\DRIVERS\nv4_mini.sys, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 3643168 bytes
    Driver: C:\WINDOWS\system32\nv4_disp.dll, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 3959936 bytes
    Driver: C:\WINDOWS\system32\nvsvc32.exe, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 143428 bytes
    Driver: C:\WINDOWS\system32\nvapi.dll, 6.14.0010.8393 (), 4/19/2006 09:10:00, 94208 bytes
    Driver: C:\WINDOWS\system32\nvoglnt.dll, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 5419008 bytes
    Driver: C:\WINDOWS\system32\nvcpl.dll, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 7557120 bytes
    Driver: C:\WINDOWS\system32\nvmctray.dll, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 86016 bytes
    Driver: C:\WINDOWS\system32\nvwddi.dll, 6.14.0010.8393 (English), 4/19/2006 09:10:00, 81920 bytes
    Driver: C:\WINDOWS\help\nvcpl.hlp, 4/19/2006 09:10:00, 170133 bytes
    Driver: C:\WINDOWS\help\nvwcplen.hlp, 4/19/2006 09:10:00, 55444 bytes
    Driver: C:\WINDOWS\system32\nvcod.dll, 1.00.0000.0035 (English), 4/19/2006 09:10:00, 35840 bytes
    Driver: C:\WINDOWS\system32\nvcodins.dll, 1.00.0000.0035 (English), 4/19/2006 09:10:00, 35840 bytes
  • WillWill Telltale Alumni
    edited March 2009
    hah, whoops, I told you wrong on the screenshot. When making a new post, click Go Advanced and use the little paper clip icon to attach the image. One last thing I forgot to ask: are you on a laptop?

    Assuming you *aren't* on a laptop, you can try installing these drivers: http://www.nvidia.com/object/winxp_182.08_whql.html. Just download the file and run it.
  • AuntieAuntie
    edited March 2009
    Here is the screen shot. Thanks for the driver link. I will get that and see what happens. Again, thank you.
  • AuntieAuntie
    edited March 2009
    Thank you Will (and all who helped me with this). The update for the graphics card did the trick. It never occurred to me that a card was old after two or three years. I do appreciate the time you've given me. Auntie
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