Yes they did (in their blog, though the post has apparently since been edited). As a British consumer I was well aware that they only stipulated a July 7th release on Pacific time, and a delay of some hours is hardly unusual or unexpected.
The delay was quite a delay with no feedback, I expected there to be a delay as in 5-6pm our time (around midday US time) but not as late as it was. I said before that I had been on the blog linked above, but didn't see any information reguarding this. Its quite possible I missed the the between the information being up there and the site dying a horrible horrible death, but again didn't see it at the time and its not there now so can't check times.
The main complaint is the feedback, no link on the site saying "click here for information"(they could have linked to the post on the blog that no longer exists), no email saying sorry for the delay, no sorry whatsoever that I can see anywhere on the site, we are just meant to sit down and be treated like that as paying customers? If a UK site pulled this stuff on you americans you would be up in arms about it.
Can we get some reply from a Admin or customer service representive here?
Also, as I mentioned in the "coming soon" thread, every Telltale episode I've gotten on release day has come out near the end of the working day, Pacific time. This was nothing new.
Also, as I mentioned in the "coming soon" thread, every Telltale episode I've gotten on release day has come out near the end of the working day, Pacific time. This was nothing new.
Come on guys, I even took the freaking day off expecting to play the game and only was able to do it at 3am GMT+1 (I live in Spain). Isn't it enough that we've waited almost a decade for this game, just quit bitching around and enjoy it damn it!
I love TellTale and I LOVE LOVE LOVE the new Monkey Island. Great work, guys!
Unfortunately, that doesn't change the fact that they caused a LOT of people a LOT of frustration yesterday, which could have been avoided with a single Twitter message.
There's a ton of forums showing the frustration from European gamers, yesterday, all wondering what was going on and why TTG hadn't said anything. The deleted blog post from yesterday had a 1,100+ comments, a lot which were Europeans wondering what was going on.
They were ignored.
Yes, we're in Europe. Yes, TTG are in California. But this is the future, ladies and gentlemen, we have the internet now! :cool: Yes! We DO buy things from other US based digital distribution companies and guess what? They DO take into account international customers! *shock*
Steam (who have "official Steam time" on their store in order to mitigate these misunderstandings) released Street Fighter IV for the PC at 9am PST yesterday morning. That was 5pm UK and 6pm in mainland Europe.
But that isn't the point...
TellTale aren't evil. I'm sure TellTaleGames would have LOVED to released TOMI at 9am sharp, too, but unfortunately they were set back by unforeseen problems that needed to be addressed.
But that also isn't the point...
Bugs need to be squished and problems need to be overcome. I think we all understand that!
The point is simply this: This was a MAJOR release. This wasn't episode #4 of say, Strong Bad. It was the first Monkey Island game in a decade! If people could have queued outside stores to get it quicker -- they would have done!
Paying customers in Europe were going to get the game a day later than they were advertised. Those same paying customers were sitting at their machines, clicking refresh, for HOURS, wasting their entire evenings, getting more and more frustrated. Just check out gaming forums yesterday to see what I mean. Here's some examples:
"You guys need to do a better job in telling your customers when stuff is coming out."
"Im starting to get super angry waiting on the launch"
"C'MON TELLTALE WHATS GOING ON! hit that Launch button soon please. Anyone know where i can get a new F5 key? taken a battering today"
"Not happy! Sort it Telltale. If it isn't ready for some reason, you should have said so. If it is ready, I can only assume you are F***ing us about. What's the deal?"
"After hours they finally wrote something, but they didn't explain why it's taking so long... this is one of the worst game launch ever seen, bah... 'night people. I hope you guys from Lucas will do much better when SMI: SE is going to be released, this is really annoying."
"Are you kidding me? It's July 8 in France and when I turned on my PC, I was sure I'm going to get it"
"There's been plenty of time to prepare. July 7th really didn't pop out of nowhere. Very unprofessional."
"Ok, this is getting stupid now. Release the F###ing game!"
"Jesus christ, this is like waiting for my N64 to turn up again. "
"Part of me wonders whether they found a huge spike in pre-orders this morning and thought "let's leave it a little longer and really boost the coffers!"..."
"I've been waiting for about 6 hours now."
"FFS!!!"
"Worst "launch" ever, Tloltale, Telltlol, etc."
"Yeah, well, that's that. An entire evening lost in reloading webpages.
Totally ruined the day. Thank you Internet!"
"If it were a retail game we could have busted down the door and taken copies by now!"
"All the best launches get f###ed up. Remember HL2? That was a disaster."
"What I'll never understand is why publishers/devs in these situation always stick their heads in the sand. Anyone who has visited an official games forum a couple of times in his life realises how far a little information goes. People can be as annoyed as they want, a short explanation and apology will sort it out, mostly, yet they always choose the path of the retard."
The whole thing could have been avoided by a simple message from TTG.
If it was US-based customers, sitting at their screens at 2am, they would have said something, but because our money comes from foreign shores, it obviously isn't worth enough to send a Twitter or offer a simple apology.
Aren't you guys blowing this just a tad out of proportion? It's not like you were waiting on a kidney transplant or something.
No, I don't think we are blowing things out of proportion by voicing a complaint on the forum of the product we have spent money on, if the situation's were reversed I would guess that you would make your voice heard!
No, I don't think we are blowing things out of proportion by voicing a complaint on the forum of the product we have spent money on, if the situation's were reversed I would guess that you would make your voice heard!
Funny, as a fan of British and Japanese TV shows, games etc. I've been in that situation more than a few times. Somehow I've survived knowing that people in other countries work on their local time, not mine.
Aren't you guys blowing this just a tad out of proportion? It's not like you were waiting on a kidney transplant or something.
Yarrrrrr I needs more livers, not kidneys! Me grog overfloweth! For me the anticipation of the inevitable release of the game was fun, I don't understand the complaining here. If it caused so much mental stress then a monkey psychiatrist might be needed to peel away some other, more predominant mental issues here.
Heh, you know all you guys are complaining that it didn't come out on the 7th for you, but what it all comes down to is we've all waited the exact same amount of time. You didn't have to wait longer than anybody else for the game. If I was living in Europe or somewhere over there I wouldn't have expected it until the next day anyway. What is the big deal with waiting an extra day anyway? At least it came out!
Somehow I've survived knowing that people in other countries work on their local time, not mine.
You jest, that's unconceivable!
And yes, blowing it out of proportion indeed:
- There was a delay, yes.
- It could have been communicated better, yes
- People not taking into account timezones... no comment really.
the "It's almost here" message which stayed all 24 hours long was VERY misleading. I too waisted a long time. I wasn't aware Telltale is based in California too....
Heh, you know all you guys are complaining that it didn't come out on the 7th for you, but what it all comes down to is we've all waited the exact same amount of time. You didn't have to wait longer than anybody else for the game. If I was living in Europe or somewhere over there I wouldn't have expected it until the next day anyway. What is the big deal with waiting an extra day anyway? At least it came out!
For the love of god have you even read what has been posted time and time again, the FACT that we got it a day later than you lot is a by product of what we are complaining about.
We are complaining about the COMPLETE LACK OF INFORMATION from telltale about the delay, the lack of emails/notices (except a apparent notice on a blog that a bunch of us didn't /couldn't see. There was nothing on the main page to link to say "for details on the delay click here") to international customers saying sorry for the delay and why it is and the lack of a simple apology from anyone in charge (this still doesn't seem to have been done).
Yes we got it later, the delay was required , we all accept that. We are pointing out that as PAYING customers we should have been INFORMED during the situation.
To be honest, as much as I understand the frustration waiting for MI to be released (I admit, I was checking on it WAY too frequently, even from work), some of you guys are taking this a step too far.
Was the communication bad? Yes. But guess what, we basically gave them a DDOS attack on their servers forcing them to drop the forums down several times yesterday. And this is all because of those of us repeatedly hitting F5. There was over 1000 people on the forums yesterday, but that didn't count the number of people on the home page or on the purchases page waiting on the download link. There may well have been well over 10x the number of people watching THERE rather than the forums. They have never been near this number of people hitting their site at once. From a network administrator perspective, there is no possible way for them to have stress tested their servers for yesterday's incident. Give them some slack on this. Will next time be like this? Probably. Should they work on upgrading their servers and/or making them more available before Ep2? Definitely. Until then, you cannot complain about them not communicating when we were making it virtually impossible.
So what were they doing yesterday then if they weren't talking to us? As already stated by Jake, they found bugs in the launcher. Be happy they care about the quality of the games they release, even if that means delaying the launch by several hours. Just imagine how pissed off you'd be right now if you got the game early on the 7th and couldn't play it. What else were they doing? Making sure their servers weren't going to crash entirely. This was made evident by them bringing the forums down. Pretty sure updating the website was the very least of their worries.
Personally, yesterday when I saw this many people on the forums, and how the server kept having database connectivity errors, I kept thinking, "Wow, if they DO give us the download link right now, they might force a crash themselves!" I know I would have waited for the number of hits/second on the site reduced below the overwhelming peak we were at around 9am their time.
I just wish that when people complained, they would remain civil. This doesn't go to all of you, some of you have definitely displayed a lot of patience with TTG, but some of you just come across as arrogant and attention starved, prepubescent children. If you aren't really this way in person, why be this way because you get to hide behind a computer?
TTG, thanks for the release, this game is damn fun and meets all of my expectations. But please take yesterday's demand for the game as an indication of how much you need to upgrade your database and web servers before the next episode. Love ya guys, but I have a feeling that a repeat performance will be devastating. : /
There IS NO lack of information. They said they ran into some last-minute problems with the launcher and they had to fix it. Still, I don't see why you're complaining about it. The game is out! Just enjoy it! If it took an extra week to come out then I'd demand an explanation. But not a day! It's only a DAY for crying out loud. You're acting like it's the end of the world.
We repeatedly said we were releasing it on the 7th during the day in Pacific time, and that we would try to put it out in the morning of that time but made no guarantees. We ran into some bugs with the launcher at the last minute which we obviously wanted to (and had to) fix before the game came out. I don't think anyone would have preferred we put the game out "on time" (we did that anyway) with bugs which prevented people from running the game. I don't know what to make of your post.
Glad you're loving it!
I'm personally just fine with this. Great job, Telltale! You didn't let me down with sam and max, and so far, TMI gets a perfect 10 on my scale.
I agree with those complaining here. Telltale really did a bad job and was ignoring us customers waiting for the release. How come that the forum was so crowded already 12 to 16 hours before the game was released? Because people didn't care? Probbaly not. It would have been easy to announce that we will have to wait until evening pacific time, which would have spared us wasting a whole day. I was aware of the pacific time, but still I expected the game to be released by 9 PST at latest which would have meant 17:00 in CET, for which I took my whole evening off.
I really wonder what people at Telltale think about this. We have already had one response here that basically said that he found everything super because they still made it on the 7th PST, which for those complaining basically meant "Screw you guys, we don't care about you!". I really wonder if they know what chance they have with Monkey Island. I was a huge adventure fan in the old days before Lucas Arts started to ruin their games with the likes of Grim Fandango, Full Throttle etc. I have not bought anything from Telltale until now, and the first impression I get is total ignorance in publishing. I have already ordered the whole season, but I will definitely not buy any other Telltale games after this disappointment. If they are unlucky there will be more reactions like mine and a big chance for their company to attain a bigger fanbase is wasted.
We repeatedly said we were releasing it on the 7th during the day in Pacific time, and that we would try to put it out in the morning of that time but made no guarantees. We ran into some bugs with the launcher at the last minute which we obviously wanted to (and had to) fix before the game came out. I don't think anyone would have preferred we put the game out "on time" (we did that anyway) with bugs which prevented people from running the game...
So you wanted them to take up MORE time and delay the release farther by coming here and informing the masses??? gimme a break!
Its out, released on the 7th, during their business hours, so they have done nothing wrong. IF you dont like their service, ask for a refund... they will gladly give it, but since I know that no one in here has the guts to do so... just SHUDDUP!
If they so choose to, they could bitch at us for crashing their website yesterday... But NO, not a peep out of telltale.
There IS NO lack of information. They said they ran into some last-minute problems with the launcher and they had to fix it. Still, I don't see why you're complaining about it. The game is out! Just enjoy it! If it took an extra week to come out then I'd demand an explanation. But not a day! It's only a DAY for crying out loud. You're acting like it's the end of the world.
Again, focusing on the delay, which is being mentioned but is not the focus of the complaint.
There WAS a lack of information, the information (apparently) being in a single place off the main website, most people would have been looking at the website. All they needed was a link "if you have already purchased, click here for information" and link to some info there, or a email to all (or just international) customers to say "sorry we have a delay". But there wasn't that.
To the person saying that the website going down they could have made the issue better for themselves if they DID inform people, as there would be less people hitting the site to try to find info and see if its up yet, in these situation you inform people and/or put up a quick site rather than the full site with all the relevent information.
Meh you couldve gone to their twitter page like i did and they were aware of the site glitch very early
Which is linked where? Was a link from the main page?
Would they rather sit there giving you update on the site
Yes i would rather them put an update ON THE SITE (note, on the site, not off in some sub directory that you have to dig around for that then gets removed later on so you can't check times, as i may have just missed it, but am sure i did actually check the blog), then go off and do the work.
As a paying customer I just expect to be kept in the loop. Especally as theres 4 more releases to go, i just hope they learn from this one and get the communication sorted next time.
*SIGH* unless one person can being me something before the game came out that said "We are going to launch the game at X:XX" (even on the twitter account) then they did nothing wrong. Read my words, and sound them out slowly and phonetically... you may get it this time; THERE... WAS... NO... DELAY.
telltale is not in the habit of stating exact release times... because, well... because then crap like this happens.
In this topic, people who made idiotic assumptions about the release time/date of a video game snap when said game came out a mere hours later than expected.
"omg why isn't this company who is 8 hours behind my time zone basing their release date/time on my time zone, wtf"
Seriously, if you expect something from a company who is a full 1/3 of a day behind you in time to be released at a reasonable time for a time zone they aren't even in, you are an incompetent buffoon. They didn't say "The game will be up for download at this specific time." so nothing you say means anything because the game WAS out on the 7th.
Many of us who ARE in the United States were hoping to have it earlier in the morning, we didn't, big deal. Just because the number on your calendar was technically (barely) different than the one posted on their site doesn't mean ANYTHING except that you're a whiny little baby and you lost your pacifier.
YOU ARE VISITING AN AMERICAN WEBSITE FROM AN AMERICAN COMPANY, ALL DATES AND TIMES GIVEN WILL BE FOR THEIR TIME ZONE UNLESS OTHERWISE NOTED.
We ran into some bugs with the launcher at the last minute which we obviously wanted to (and had to) fix before the game came out. I don't think anyone would have preferred we put the game out "on time" (we did that anyway) with bugs which prevented people from running the game. I don't know what to make of your post.
Glad you're loving it!
When I receive an email at 11:30AM 08/07/09 I do not consider that to be "on time". New Zealand customers would have received the email at 1:30PM on the 8th!
Oh and the person saying about expecting an american company to operate on new zealand time, no we expect a company that trades internationally, to operate on an international basis, not just an american basis.
That's fair enough. It's like when releases are scheduled as a season on Wikipedia - "Summer", "Winter", "Spring" and "Autumn" all mean two very different things in each hemisphere and it's wrong to give them an absolute meaning on an international "encyclopaedia"; yet it's riddled with them.
So you would rather they had stopped every five minutes to tell you whats going on, and taking twice as long to get the game out? This was a very, very small delay, and you need to stop expecting Telltale to cater for your paticular timezone, they'll work in there own timezone, you cant expect them to work at 2 AM to get the game out before morning in Timbuktu....
Of course not, but some communication saying that the game wouldn't be ready for the majority of the planet on the date we were told would have been nice.
This was quite an important release. It's not Sam & Max: Season 3... it's a whole new Monkey Island adventure.
Next time they should have a little footnote under the release date that states (US Pacific Standard Time). It's not unreasonable for a company to operate and set deadlines based on their own time zone. However, perhaps they should make that clear to international customers out of courtesy.
So you would rather they had stopped every five minutes to tell you whats going on, and taking twice as long to get the game out? This was a very, very small delay, and you need to stop expecting Telltale to cater for your paticular timezone, they'll work in there own timezone, you cant expect them to work at 2 AM to get the game out before morning in Timbuktu....
No you are taking the argument to silly proportions (theres a special name for that but can't remember what it is :P ).
I would rather a simple html message on the main page (which would have had the added benefit of reducing server load to help with the rush) saying what is going on and that they would email people when the game was released, or a email saying the same thing.
2 benefits :
1. Customer knows whats going on and is informed.
2. Server load goes down due to less being served and/or less hits overall.
Would have benifited us AND them as there would have been less to fix and we would be informed.
No you are taking the argument to silly proportions (theres a special name for that but can't remember what it is :P ).
I would rather a simple html message on the main page (which would have had the added benefit of reducing server load to help with the rush) saying what is going on and that they would email people when the game was released, or a email saying the same thing.
2 benefits :
1. Customer knows whats going on and is informed.
2. Server load goes down due to less being served and/or less hits overall.
Would have benifited us AND them as there would have been less to fix and we would be informed.
They released it on time, end of. Just because it wasnt the exact day where you were, doesn't mean it was late. They had no reason to put up a late message when it wasn't late. And I think its a valid point that they'd have to get up ridiculously early to get it out in places like Australia on time, they have to be there to make sure nothing goes wrong.
Of course they would of liked to have gotten it out a little earlier and in all regions on time, we all would, but I think your eagerness for the game is causing you to make a big deal over a lets face it, minuscule delay.
So you would rather they had stopped every five minutes to tell you whats going on, and taking twice as long to get the game out? This was a very, very small delay, and you need to stop expecting Telltale to cater for your paticular timezone, they'll work in there own timezone, you cant expect them to work at 2 AM to get the game out before morning in Timbuktu....
Why would they have to stop? they pay people to communicate with customers (like Emily for example.) They don't have to post it themselves?.
Although i was a bit irritated that i spent the whole of my day as a english citizen checking the telltale page from 8am to nearly 11pm and basically wasted my day i'm not really angry, telltale have done nothing wrong. I took the smart approach and hit the hay. Then played it in the morning.
Oh yeah, does anybody think it's kinda ironic that the fans who play games that require alot of patience (because of puzzle-solving etc) have no patience in reality.
p.s the last comment wasn't talking about the people in this forum rather than the tons of people commenting and moaning in the blog post last night.
Comments
The delay was quite a delay with no feedback, I expected there to be a delay as in 5-6pm our time (around midday US time) but not as late as it was. I said before that I had been on the blog linked above, but didn't see any information reguarding this. Its quite possible I missed the the between the information being up there and the site dying a horrible horrible death, but again didn't see it at the time and its not there now so can't check times.
The main complaint is the feedback, no link on the site saying "click here for information"(they could have linked to the post on the blog that no longer exists), no email saying sorry for the delay, no sorry whatsoever that I can see anywhere on the site, we are just meant to sit down and be treated like that as paying customers? If a UK site pulled this stuff on you americans you would be up in arms about it.
Can we get some reply from a Admin or customer service representive here?
Hey, I'm not moaning about the product - just the delivery of a service I've already paid for.
This post was not the point.
Unfortunately, that doesn't change the fact that they caused a LOT of people a LOT of frustration yesterday, which could have been avoided with a single Twitter message.
There's a ton of forums showing the frustration from European gamers, yesterday, all wondering what was going on and why TTG hadn't said anything. The deleted blog post from yesterday had a 1,100+ comments, a lot which were Europeans wondering what was going on.
They were ignored.
Yes, we're in Europe. Yes, TTG are in California. But this is the future, ladies and gentlemen, we have the internet now! :cool: Yes! We DO buy things from other US based digital distribution companies and guess what? They DO take into account international customers! *shock*
Steam (who have "official Steam time" on their store in order to mitigate these misunderstandings) released Street Fighter IV for the PC at 9am PST yesterday morning. That was 5pm UK and 6pm in mainland Europe.
But that isn't the point...
TellTale aren't evil. I'm sure TellTaleGames would have LOVED to released TOMI at 9am sharp, too, but unfortunately they were set back by unforeseen problems that needed to be addressed.
But that also isn't the point...
Bugs need to be squished and problems need to be overcome. I think we all understand that!
The point is simply this: This was a MAJOR release. This wasn't episode #4 of say, Strong Bad. It was the first Monkey Island game in a decade! If people could have queued outside stores to get it quicker -- they would have done!
Paying customers in Europe were going to get the game a day later than they were advertised. Those same paying customers were sitting at their machines, clicking refresh, for HOURS, wasting their entire evenings, getting more and more frustrated. Just check out gaming forums yesterday to see what I mean. Here's some examples:
The whole thing could have been avoided by a simple message from TTG.
If it was US-based customers, sitting at their screens at 2am, they would have said something, but because our money comes from foreign shores, it obviously isn't worth enough to send a Twitter or offer a simple apology.
This time too
No, I don't think we are blowing things out of proportion by voicing a complaint on the forum of the product we have spent money on, if the situation's were reversed I would guess that you would make your voice heard!
Yes the world is round! Just like a pancake
Funny, as a fan of British and Japanese TV shows, games etc. I've been in that situation more than a few times. Somehow I've survived knowing that people in other countries work on their local time, not mine.
Yarrrrrr I needs more livers, not kidneys! Me grog overfloweth! For me the anticipation of the inevitable release of the game was fun, I don't understand the complaining here. If it caused so much mental stress then a monkey psychiatrist might be needed to peel away some other, more predominant mental issues here.
You jest, that's unconceivable!
And yes, blowing it out of proportion indeed:
- There was a delay, yes.
- It could have been communicated better, yes
- People not taking into account timezones... no comment really.
For the love of god have you even read what has been posted time and time again, the FACT that we got it a day later than you lot is a by product of what we are complaining about.
We are complaining about the COMPLETE LACK OF INFORMATION from telltale about the delay, the lack of emails/notices (except a apparent notice on a blog that a bunch of us didn't /couldn't see. There was nothing on the main page to link to say "for details on the delay click here") to international customers saying sorry for the delay and why it is and the lack of a simple apology from anyone in charge (this still doesn't seem to have been done).
Yes we got it later, the delay was required , we all accept that. We are pointing out that as PAYING customers we should have been INFORMED during the situation.
Was the communication bad? Yes. But guess what, we basically gave them a DDOS attack on their servers forcing them to drop the forums down several times yesterday. And this is all because of those of us repeatedly hitting F5. There was over 1000 people on the forums yesterday, but that didn't count the number of people on the home page or on the purchases page waiting on the download link. There may well have been well over 10x the number of people watching THERE rather than the forums. They have never been near this number of people hitting their site at once. From a network administrator perspective, there is no possible way for them to have stress tested their servers for yesterday's incident. Give them some slack on this. Will next time be like this? Probably. Should they work on upgrading their servers and/or making them more available before Ep2? Definitely. Until then, you cannot complain about them not communicating when we were making it virtually impossible.
So what were they doing yesterday then if they weren't talking to us? As already stated by Jake, they found bugs in the launcher. Be happy they care about the quality of the games they release, even if that means delaying the launch by several hours. Just imagine how pissed off you'd be right now if you got the game early on the 7th and couldn't play it. What else were they doing? Making sure their servers weren't going to crash entirely. This was made evident by them bringing the forums down. Pretty sure updating the website was the very least of their worries.
Personally, yesterday when I saw this many people on the forums, and how the server kept having database connectivity errors, I kept thinking, "Wow, if they DO give us the download link right now, they might force a crash themselves!" I know I would have waited for the number of hits/second on the site reduced below the overwhelming peak we were at around 9am their time.
I just wish that when people complained, they would remain civil. This doesn't go to all of you, some of you have definitely displayed a lot of patience with TTG, but some of you just come across as arrogant and attention starved, prepubescent children. If you aren't really this way in person, why be this way because you get to hide behind a computer?
TTG, thanks for the release, this game is damn fun and meets all of my expectations. But please take yesterday's demand for the game as an indication of how much you need to upgrade your database and web servers before the next episode. Love ya guys, but I have a feeling that a repeat performance will be devastating. : /
I'm personally just fine with this. Great job, Telltale! You didn't let me down with sam and max, and so far, TMI gets a perfect 10 on my scale.
I really wonder what people at Telltale think about this. We have already had one response here that basically said that he found everything super because they still made it on the 7th PST, which for those complaining basically meant "Screw you guys, we don't care about you!". I really wonder if they know what chance they have with Monkey Island. I was a huge adventure fan in the old days before Lucas Arts started to ruin their games with the likes of Grim Fandango, Full Throttle etc. I have not bought anything from Telltale until now, and the first impression I get is total ignorance in publishing. I have already ordered the whole season, but I will definitely not buy any other Telltale games after this disappointment. If they are unlucky there will be more reactions like mine and a big chance for their company to attain a bigger fanbase is wasted.
they were on it straight away
Bad communication? Hardly
Would they rather sit there giving you update on the site
or say -we're on it
working working working working
done enjoy
So you wanted them to take up MORE time and delay the release farther by coming here and informing the masses??? gimme a break!
Its out, released on the 7th, during their business hours, so they have done nothing wrong. IF you dont like their service, ask for a refund... they will gladly give it, but since I know that no one in here has the guts to do so... just SHUDDUP!
If they so choose to, they could bitch at us for crashing their website yesterday... But NO, not a peep out of telltale.
Again, focusing on the delay, which is being mentioned but is not the focus of the complaint.
There WAS a lack of information, the information (apparently) being in a single place off the main website, most people would have been looking at the website. All they needed was a link "if you have already purchased, click here for information" and link to some info there, or a email to all (or just international) customers to say "sorry we have a delay". But there wasn't that.
To the person saying that the website going down they could have made the issue better for themselves if they DID inform people, as there would be less people hitting the site to try to find info and see if its up yet, in these situation you inform people and/or put up a quick site rather than the full site with all the relevent information.
Which is linked where? Was a link from the main page?
Yes i would rather them put an update ON THE SITE (note, on the site, not off in some sub directory that you have to dig around for that then gets removed later on so you can't check times, as i may have just missed it, but am sure i did actually check the blog), then go off and do the work.
As a paying customer I just expect to be kept in the loop. Especally as theres 4 more releases to go, i just hope they learn from this one and get the communication sorted next time.
"Did you know we are on twitter"
telltale is not in the habit of stating exact release times... because, well... because then crap like this happens.
"omg why isn't this company who is 8 hours behind my time zone basing their release date/time on my time zone, wtf"
Seriously, if you expect something from a company who is a full 1/3 of a day behind you in time to be released at a reasonable time for a time zone they aren't even in, you are an incompetent buffoon. They didn't say "The game will be up for download at this specific time." so nothing you say means anything because the game WAS out on the 7th.
Many of us who ARE in the United States were hoping to have it earlier in the morning, we didn't, big deal. Just because the number on your calendar was technically (barely) different than the one posted on their site doesn't mean ANYTHING except that you're a whiny little baby and you lost your pacifier.
YOU ARE VISITING AN AMERICAN WEBSITE FROM AN AMERICAN COMPANY, ALL DATES AND TIMES GIVEN WILL BE FOR THEIR TIME ZONE UNLESS OTHERWISE NOTED.
Just kidding.
Edit: Haha, this actually wouldn't work, so I'm revising to plan to demand that the earth spin backwards for that day.
Can't let this comment pass without one of these: :eek:
I can'T believe you said that.
Show Sam and Max some respect!
No you are taking the argument to silly proportions (theres a special name for that but can't remember what it is :P ).
I would rather a simple html message on the main page (which would have had the added benefit of reducing server load to help with the rush) saying what is going on and that they would email people when the game was released, or a email saying the same thing.
2 benefits :
1. Customer knows whats going on and is informed.
2. Server load goes down due to less being served and/or less hits overall.
Would have benifited us AND them as there would have been less to fix and we would be informed.
They released it on time, end of. Just because it wasnt the exact day where you were, doesn't mean it was late. They had no reason to put up a late message when it wasn't late. And I think its a valid point that they'd have to get up ridiculously early to get it out in places like Australia on time, they have to be there to make sure nothing goes wrong.
Of course they would of liked to have gotten it out a little earlier and in all regions on time, we all would, but I think your eagerness for the game is causing you to make a big deal over a lets face it, minuscule delay.
Why would they have to stop? they pay people to communicate with customers (like Emily for example.) They don't have to post it themselves?.
Although i was a bit irritated that i spent the whole of my day as a english citizen checking the telltale page from 8am to nearly 11pm and basically wasted my day i'm not really angry, telltale have done nothing wrong. I took the smart approach and hit the hay. Then played it in the morning.
Oh yeah, does anybody think it's kinda ironic that the fans who play games that require alot of patience (because of puzzle-solving etc) have no patience in reality.
p.s the last comment wasn't talking about the people in this forum rather than the tons of people commenting and moaning in the blog post last night.