Hello, just like a lot of others in here, I've got the same problem. As soon as I try to start episode 4 of season 1 the screen just goes bl… moreack, but I can still move the mouse pointer around. Here's a link with the requested file: http://www.sendspace.com/file/1aiyv4
Really hope you can help me out, wanna play through season 1 again so badly!
Please try renaming the prefs.prop file in \Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104 to prefs.prop.bak to disable it, and restart The Walking Dead, and you should be able to now play the 4th Episode.
Hello, just like a lot of others in here, I've got the same problem. As soon as I try to start episode 4 of season 1 the screen just goes bl… moreack, but I can still move the mouse pointer around. Here's a link with the requested file: http://www.sendspace.com/file/1aiyv4
Really hope you can help me out, wanna play through season 1 again so badly!
hey guys, first off was able to play the game first time right out of the box so to speak with no issues. however on the 2nd go around trying to replay I ran into the black screen axe on the left issue. I have searched to try and see if I have 2 pref.prop and haven't been able to determine one way or the other. here is the link from the tool http://www.sendspace.com/file/w8b9zd. hope you guys can help me out as I'd really like to be able to play this game through more than once. stuck at start of episode 2 of season 1 black screen axe on the left, music playing mouse pointer moving, nothing else...again hope you guys can help really want to play more than once
oh by the way I am playing season one and getting stuck with the axe and black screen at the start of episode 2, quess I should have said that at the beginning
hey guys, first off was able to play the game first time right out of the box so to speak with no issues. however on the 2nd go around tryi… moreng to replay I ran into the black screen axe on the left issue. I have searched to try and see if I have 2 pref.prop and haven't been able to determine one way or the other. here is the link from the tool http://www.sendspace.com/file/w8b9zd. hope you guys can help me out as I'd really like to be able to play this game through more than once. stuck at start of episode 2 of season 1 black screen axe on the left, music playing mouse pointer moving, nothing else...again hope you guys can help really want to play more than once
I apologize for the inconvenience. Please rename the prefs.prop file in C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102 to prefs.prop.bak to disable it, and then start the game. You should now be able to play the game.
I also noticed your graphics card was below minimum system requirements. I recommend updating the graphics card's drivers to the latest version as well, to make sure you do not run into any display issues later on.
oh by the way I am playing season one and getting stuck with the axe and black screen at the start of episode 2, quess I should have said that at the beginning
I am having a problem with season 1 for the mac. I can play Episodes 1-3 but when I try to start episode 4 from the beginning, it starts from the part Lee picks up the walkie talkie, followed by the walker biting him. I later exited and went back in and just decided to skip episode 4, and start episode 5, but got the rewind prompt followed by a black screen. Here are the results from using the support tool: http://www.sendspace.com/file/7io2w7
Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both/all of these files before attempting this process, just in case.
I am having a problem with season 1 for the mac. I can play Episodes 1-3 but when I try to start episode 4 from the beginning, it starts fro… morem the part Lee picks up the walkie talkie, followed by the walker biting him. I later exited and went back in and just decided to skip episode 4, and start episode 5, but got the rewind prompt followed by a black screen. Here are the results from using the support tool: http://www.sendspace.com/file/7io2w7
Thanks!
This exact problem has happened to me as well..its so irritating because I had gotten so far in the game the first time it happened...now Its making it completely unplayable
Please make sure to be connected to the internet when starting the game, to make sure that you have received any and all of the patches and updates necessary to making the game run successfully. The game will install the update/patch automatically before the main menu. After this is installed, you should be able to play the game further.
This exact problem has happened to me as well..its so irritating because I had gotten so far in the game the first time it happened...now It… mores making it completely unplayable
http://www.sendspace.com/file/ot88dp here is the file as requested...what can I do to fix it?
I am connected to the internet right now, started my game up and nothing happened. Same black screen with the Axe. My computer always has the internet on when I boot it up, the game isn't installing anything new and hasn't for a while now.
I also experienced this problem after I tried to play the game again with a new save file. Here is my file.
http://www.sendspace.com/file/hlucar
Would be awesome if you can help me solve this ^^
Thanks for your help. However renaming it to prop.bak didn't help. I still had the axe bug. I tried to verify but that didn't help either. I uploaded a "fresh" supporttoolupdate ^^
Please rename the prefs.prop file in
C:\Games\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, and then start the game again, and your issue should now be resolved.
After looking over your new support tool, it seems your C:\Users\Burni\Documents\Telltale Games\The Walking Dead folder has two prefs.prop files. Please move the one named prefs.prop to your desktop, and rename the one named prefs.prop.bak, back to prefs.prop, then start the game again.
Thanks for your help. However renaming it to prop.bak didn't help. I still had the axe bug. I tried to verify but that didn't help either. I uploaded a "fresh" supporttoolupdate ^^
http://www.sendspace.com/file/n7fu1m
After looking over your new support tool, it seems your C:\Users\Burni\Documents\Telltale Games\The Walking Dead folder has two prefs.prop f… moreiles. Please move the one named prefs.prop to your desktop, and rename the one named prefs.prop.bak, back to prefs.prop, then start the game again.
I apologize for the inconvenience. It seems that all of the proper files are there. Unfortunately if you are unable to load your save games, they may have become corrupted. If you are using Steam Cloud syncing, and have transferred the saves to a new computer, this may be the cause of the issue as we do not recommend using Steam Cloud syncing for storing saves. Unfortunately I would recommend that you restart from the beginning of the first episode, and you should then be able to proceed past the beginning of the second episode. I sincerely apologize for any difficulties this may cause you.
Mike-
I'm having the same problem. Loading 2nd episode and black screen with axe.
Support file located at: http://www.sendspace.com/f… moreile/nh6j0b
Does not appear to have 2 prefs.prop files. My old PC died and reloaded game onto this PC... so perhaps the files copied down from Steam didn't work?
Already verified the game cash.
Thanks for your help.
If you are speaking of The Walking Dead: Season Two, please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
This issue is about The Walking Dead: Season Two. I'm always getting black screen every time. Since the 3rd episode has been released. This Steam cloud did not work at all. Help me.
Support file: http://www.sendspace.com/file/vgrbp4
My apologies. Can you please clarify if you turned Steam Cloud Syncing off before running the Support Tool? If you did not, please turn Steam Cloud Syncing off and run the support tool again, as it will show different content in the Support Tool information.
Mike
This issue is about The Walking Dead: Season Two. I'm always getting black screen every time. Since the 3rd episode has been released. This Steam cloud did not work at all. Help me.
Support file: http://www.sendspace.com/file/vgrbp4
6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)
7) Reinstall the game
8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both/all of these files before attempting this process, just in case.
I have the same problem as everyone else, but I don't have more than one prefs.prop file. The support data should confirm this. The only file is in /%User%/Documents/Telltale Games/The Walking Dead/.
If it helps, I transferred save data from my Mac to my PC when I was half way through episode 1. This didn't cause any immediate problems. Then, the game crashed right after the food rationing part of episode 2 and whenever I try to restart it, I see the black screen with the axe in the inventory.
I sincerely apologize for the inconvenience. Unfortunately save files from different platforms are incompatible. The game may be able to identify the save files, but most aspects will not carry over successfully.
If you have backed up your save files before moving them over to your PC, I recommend using the backup of save files to put back into the Mac save file directory, and then start the game.
Here's my support file: https://www.sendspace.com/file/buygnl
I have the same problem as everyone else, but I don't have more than one pr… moreefs.prop file. The support data should confirm this. The only file is in /%User%/Documents/Telltale Games/The Walking Dead/.
If it helps, I transferred save data from my Mac to my PC when I was half way through episode 1. This didn't cause any immediate problems. Then, the game crashed right after the food rationing part of episode 2 and whenever I try to restart it, I see the black screen with the axe in the inventory.
I already verified my game cache with Steam.
Any ideas?
I have this exact problem.
I wanted to replay Season 1 but whenever I get to episode 2 I get a permanent black screen with the axe icon. https://www.sendspace.com/file/dznqty
I have this exact problem.
I wanted to replay Season 1 but whenever I get to episode 2 I get a permanent black screen with the axe icon.
https://www.sendspace.com/file/dznqty
Comments
@Tottsu
\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104
Please rename the prefs.prop in
to prefs.prop.bak to deactivate it.
That seems to have fixed it, thank you so much! ^^
Please try renaming the prefs.prop file in
\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead104 to prefs.prop.bak to disable it, and restart The Walking Dead, and you should be able to now play the 4th Episode.
hey guys, first off was able to play the game first time right out of the box so to speak with no issues. however on the 2nd go around trying to replay I ran into the black screen axe on the left issue. I have searched to try and see if I have 2 pref.prop and haven't been able to determine one way or the other. here is the link from the tool http://www.sendspace.com/file/w8b9zd. hope you guys can help me out as I'd really like to be able to play this game through more than once. stuck at start of episode 2 of season 1 black screen axe on the left, music playing mouse pointer moving, nothing else...again hope you guys can help really want to play more than once
oh by the way I am playing season one and getting stuck with the axe and black screen at the start of episode 2, quess I should have said that at the beginning
I apologize for the inconvenience. Please rename the prefs.prop file in C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102 to prefs.prop.bak to disable it, and then start the game. You should now be able to play the game.
I also noticed your graphics card was below minimum system requirements. I recommend updating the graphics card's drivers to the latest version as well, to make sure you do not run into any display issues later on.
[removed]
I am having a problem with season 1 for the mac. I can play Episodes 1-3 but when I try to start episode 4 from the beginning, it starts from the part Lee picks up the walkie talkie, followed by the walker biting him. I later exited and went back in and just decided to skip episode 4, and start episode 5, but got the rewind prompt followed by a black screen. Here are the results from using the support tool: http://www.sendspace.com/file/7io2w7
Thanks!
Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both/all of these files before attempting this process, just in case.
This exact problem has happened to me as well..its so irritating because I had gotten so far in the game the first time it happened...now Its making it completely unplayable
http://www.sendspace.com/file/ot88dp here is the file as requested...what can I do to fix it?
Please make sure to be connected to the internet when starting the game, to make sure that you have received any and all of the patches and updates necessary to making the game run successfully. The game will install the update/patch automatically before the main menu. After this is installed, you should be able to play the game further.
I am connected to the internet right now, started my game up and nothing happened. Same black screen with the Axe. My computer always has the internet on when I boot it up, the game isn't installing anything new and hasn't for a while now.
I also experienced this problem after I tried to play the game again with a new save file. Here is my file.
http://www.sendspace.com/file/hlucar
Would be awesome if you can help me solve this ^^
Please rename the prefs.prop file in
C:\Games\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to disable it, and then start the game again, and your issue should now be resolved.
Thanks for your help. However renaming it to prop.bak didn't help. I still had the axe bug. I tried to verify but that didn't help either. I uploaded a "fresh" supporttoolupdate ^^
http://www.sendspace.com/file/n7fu1m
After looking over your new support tool, it seems your C:\Users\Burni\Documents\Telltale Games\The Walking Dead folder has two prefs.prop files. Please move the one named prefs.prop to your desktop, and rename the one named prefs.prop.bak, back to prefs.prop, then start the game again.
Your directions didn't help at first ^^ but I kept trying some things and it finally worked. Thank you very much bro!
I apologize for any difficulties caused by this, I am glad you are now able to play the game. Enjoy the game!
please help me, same issues here, hope u can fix this problem. this is the link . . .
http://www.sendspace.com/file/1qehjr
I apologize for the inconvenience. Please rename the prefs.prop file in
to prefs.prop.bak, and restart the game, and you should be able to progress.
it finally works, thanks, i really really really appreciate your help
You're welcome. Enjoy the game!
Mike-
I'm having the same problem. Loading 2nd episode and black screen with axe.
Support file located at: http://www.sendspace.com/file/nh6j0b
Does not appear to have 2 prefs.prop files. My old PC died and reloaded game onto this PC... so perhaps the files copied down from Steam didn't work?
Already verified the game cash.
Thanks for your help.
I apologize for the inconvenience. It seems that all of the proper files are there. Unfortunately if you are unable to load your save games, they may have become corrupted. If you are using Steam Cloud syncing, and have transferred the saves to a new computer, this may be the cause of the issue as we do not recommend using Steam Cloud syncing for storing saves. Unfortunately I would recommend that you restart from the beginning of the first episode, and you should then be able to proceed past the beginning of the second episode. I sincerely apologize for any difficulties this may cause you.
Mike-
I'm having the same issue. This problem has started since the 3rd episode has been released.
Support file: http://www.sendspace.com/file/vgrbp4
If you are speaking of The Walking Dead: Season Two, please check if you have Steam cloud saves enabled. (You can check this by right clicking on the game in your Steam library, clicking properties, and click the updates tab. Near the bottom of the page, you can see if the Steam cloud is enabled for The Walking Dead: Season 2.) If it is enabled, does disabling it, and restarting Steam allow you to access your saves?
Mike
This issue is about The Walking Dead: Season Two. I'm always getting black screen every time. Since the 3rd episode has been released. This Steam cloud did not work at all. Help me.
Support file: http://www.sendspace.com/file/vgrbp4
My apologies. Can you please clarify if you turned Steam Cloud Syncing off before running the Support Tool? If you did not, please turn Steam Cloud Syncing off and run the support tool again, as it will show different content in the Support Tool information.
Here it is the support file.: http://www.sendspace.com/file/0y4c4l
Below are a few possible solutions that should resolve your issue:
1) Ensure you have the latest drivers for both your graphics card, and your computer’s BIOS
2) Restart your system
3) Unplug your gamepad (and all other USB devices other than keyboard/mouse) and plug in headphones to the audio out jack.
4) Verify your cache if you purchased through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335)
5) Run the game as admin
6) Run the game in compatibility mode (right click on game, click properties, click compatibility tab , and we recommend running the game in Windows 98/ME ) (We recommend Windows 98/ME)
7) Reinstall the game
8) Make sure that the Steam application is not set to a compatibility mode (right click on steam and click properties, then check compatibility, and make sure that it is not checked to play in a different OS)
Thank you, Mike. It worked. I'm so glad that I can play with your fantastic game.
You're welcome, I hope you enjoy the game!
when I open the common file the only thing thats in there is the actual game.
Please do a search on your computer for prefs.prop. You should only have one copy of this file in your save game directory. If you find another copy elsewhere, this needs to be removed. Usually this duplicate file can be found in either a Gamedata folder adjacent to your save directory, or in your installation folder. If you are playing on Steam, you will need to find the Walking Dead game data within your Steam installation folder. If you remove this prefs file, but still experience the issue, then it's possible the duplicate file is being recognized instead of the prefs in your save directory. Please take the duplicate file and move it into your save folder (which will overwrite the existing file). You may want to back-up both/all of these files before attempting this process, just in case.
Here's my support file: https://www.sendspace.com/file/buygnl
I have the same problem as everyone else, but I don't have more than one prefs.prop file. The support data should confirm this. The only file is in /%User%/Documents/Telltale Games/The Walking Dead/.
If it helps, I transferred save data from my Mac to my PC when I was half way through episode 1. This didn't cause any immediate problems. Then, the game crashed right after the food rationing part of episode 2 and whenever I try to restart it, I see the black screen with the axe in the inventory.
I already verified my game cache with Steam.
Any ideas?
I sincerely apologize for the inconvenience. Unfortunately save files from different platforms are incompatible. The game may be able to identify the save files, but most aspects will not carry over successfully.
If you have backed up your save files before moving them over to your PC, I recommend using the backup of save files to put back into the Mac save file directory, and then start the game.
Here it is the support file.:https://www.sendspace.com/file/dl46en
Please rename the prefs.prop file in
C:\Users\YOURNAME\Desktop\PhoenixMod\The Walking Dead
to prefs.prop.bak to disable it, then restart the game, and your save file should be restored.
I have this exact problem.
I wanted to replay Season 1 but whenever I get to episode 2 I get a permanent black screen with the axe icon.
https://www.sendspace.com/file/dznqty
@trom_b Please rename the prefs.prop file in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
to prefs.prop.bak to disable it, then restart the game and your saves should be restored.