Thanks, it worked. However, my save file was lost in the process, so I'd still be all open for a true bugfix to be released.
In that case I would try renaming the pref.prop in
C:\Users\Burki\Documents\Telltale Games\The Walking Dead
to prefs.prop.orig
Moving the prefs.prop.bak you now have in
C:\Burki\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Burki\Documents\Telltale Games\The Walking Dead
and renaming it back to prefs.prop
So basically disabling the prefs.prop in the savegame folder and replacing it with the one in the steam\...\default folder.
Hi im having the same issue on the second episode i have already played thru the game and started another saved game and made it thru episode 1 but when starting episode 2 it goes to a black screen with a axe on the left side..
Hi im having the same issue on the second episode i have already played thru the game and started another saved game and made it thru episode 1 but when starting episode 2 it goes to a black screen with a axe on the left side..
Please rename the prefs.prop in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
to prefs.prop.bak to deactivate it.
I'm on a mac and I just started having the same problem. My first time playing I noticed that Doug was still alive when I originally chose Carly. I restarted the episode and now get the black screen with axe and music, and the ability to move my cursor but can't do anything else. heres my files.
I'm on a mac and I just started having the same problem. My first time playing I noticed that Doug was still alive when I originally chose Carly. I restarted the episode and now get the black screen with axe and music, and the ability to move my cursor but can't do anything else. heres my files.
Im having the same issue, I can only play episode one but if I try a different episode the screen just stays black and asks me if I want to rewind even though Im starting a new episode
Im having the same issue, I can only play episode one but if I try a different episode the screen just stays black and asks me if I want to rewind even though Im starting a new episode
Please rename the prefs.prop in
C:\Users\Ryan Tatum\Documents\Telltale Games\The Walking Dead
to prefs.prop.bak to deactivate it
then move the prefs.prop from
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Ryan Tatum\Documents\Telltale Games\The Walking Dead
I have got the same problem. I tried renaming one of the files but now I lost my previous profile and the one I was trying to solve. Can you please help me fix this issue, I mean, to get back my previous save files and be able to progress in my new game?
I have got the same problem. I tried renaming one of the files but now I lost my previous profile and the one I was trying to solve. Can you please help me fix this issue, I mean, to get back my previous save files and be able to progress in my new game?
Please revert what you did before to get your savegames back.
Then rename the prefs.prop in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
to prefs.prop.bak to deactivate it.
Don't know what prompted it, but now it does the black screen with the walkers sound when trying to load a saved game in episode 4, and another saved game on episode 3 starting ep 4 (BOTH saves are important because one belongs to me, the other to someone else). I checked my files, and it doesn't say that episode 1 is installed, though I don't know how that got deleted. What do I do from here? I haven't tried re-installing the game because my internet connection is pretty slow at times. I just did a "backup game files" from within Steam and put it on my desktop before running the support tool, I wasn't sure if that'd be important to do or not.
You have a second active prefs.prop file which interferes with Episode 4.
Please try running the attached script to fix it.
It will rename the prefs.prop to deactivate it.
Having the exact same problem. I'm worried because my saves are pretty screwed up too. My first episode never saved so I did about half of the second one with generated decisions, but then I went back and redid the first. I rewinded the second episode to the beginning and got stuck with this.
Having the exact same problem. I'm worried because my saves are pretty screwed up too. My first episode never saved so I did about half of the second one with generated decisions, but then I went back and redid the first. I rewinded the second episode to the beginning and got stuck with this.
Not sure if it will bring the expected result,
but please rename the prefs.prop in
C:\Users\Kenna's\Documents\Telltale Games\The Walking Dead
to prefs.prop.bak
and then move the prefs.prop from
C:\Program Files\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Kenna's\Documents\Telltale Games\The Walking Dead
I have a similar problem. Once I start episode 2 I get a mostly black screen with some moving bushes and red polygons... plus the sound of walkers.
Accessing the Game Menu by pressing Esc makes the screen go black entirely.
Having the same issue as everyone, but just thought I should post the .zip I got from the support tool just in case I have an odd situation or something as some of the changes I've done in this topic have not worked. Thanks so much for the help in advance!
I have a similar problem. Once I start episode 2 I get a mostly black screen with some moving bushes and red polygons... plus the sound of walkers.
Accessing the Game Menu by pressing Esc makes the screen go black entirely.
Having the same issue as everyone, but just thought I should post the .zip I got from the support tool just in case I have an odd situation or something as some of the changes I've done in this topic have not worked. Thanks so much for the help in advance!
Please try rewinding chapter by chapter until one works.
So I should basically try deleting my save and redoing Chapter 1?
No, i was talking about the different chapters of Episode 1. One of them might still work and keep your progress so far.
Alternatively you can also try the "restore previous version" feature (right click, "properties", "restore previous version") on the prefs.prop in the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ).
No, i was talking about the different chapters of Episode 1. One of them might still work and keep your progress so far.
Alternatively you can also try the "restore previous version" feature (right click, "properties", "restore previous version") on the prefs.prop in the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ).
Hmm. Well as of this posting, I have uninstalled The Walking Dead last night. I am going to start installing it via Steam right now and I'm assuming Steam does something with cloud saves so should I still try this advice or do something different?
Also, to be more specific (sorry, I was a bit out of it when writing that post last night!), it is Episode 2 that is giving me this black screen issue. Haven't tried booting up other Episodes though so as to not spoil story.
Steam cloud is enabled by default, so you should still have your savegames that way if you haven't disabled it.
I am not sure if they are even deleted if you uninstall the game via steam.
Steam cloud is enabled by default, so you should still have your savegames that way if you haven't disabled it.
I am not sure if they are even deleted if you uninstall the game via steam.
I actually went in and deleted any folders associated with it and am doing a fresh install just to see what happens. Should I repost my support tool information if it continues not to work?
I actually went in and deleted any folders associated with it and am doing a fresh install just to see what happens. Should I repost my support tool information if it continues not to work?
Only if neither of the methods i mentioned above (rewinding, previous version) works.
Hi, I have reinstalled TWD on the fresh PC, steam restored save files from cloud, and when I am trying to continue my game at second episode the only black screen and white axe there.
There only one pref.prop in \Documents\telltale games\the walking dead. Deleting it not solve the problem.
Hi, I have reinstalled TWD on the fresh PC, steam restored save files from cloud, and when I am trying to continue my game at second episode the only black screen and white axe there.
> Please try verifying the game cache files.
It does not help but copying prefs.prop from user directory to \SteamApps\common\The Walking Dead\Pack\WalkingDead102 does.
But the episode starts from the beginning while I stopped somewhere in the middle of it when play last time. Is it caused by bad cloud sync or strange working autosave function?
> Please try verifying the game cache files.
It does not help but copying prefs.prop from user directory to \SteamApps\common\The Walking Dead\Pack\WalkingDead102 does.
If you do that you might get problems with your decisions not carrying over to episode 3. It's better if you delete it.
I don't know what broke it, there are multiple possibilities.
Have you tried playing through the last chapter of Episode 1 again?
> If you do that you might get problems with your decisions not carrying over to episode
well, if I dont do that I have a white axe problem if I start from save. New game with random choices starts fine.
So what should I do, is there any chance I get my savegame back?
> Have you tried playing through the last chapter of Episode 1 again?
nope.
> Have you tried playing through the last chapter of Episode 1 again?
nope.
I have a theory. Do you still have access to the PC you played on originally?
It is possible that it has a prefs.prop in some other location (where it should not be). The steam cloud only saves the prefs.prop from the savegame folder.
If that's the case, you would need to copy the prefs.prop from the other location of the old PC, to the savegame folder of the new PC.
If you can't access the old PC anymore, then rewinding to the end of Episode 1 is the best way to recover at least some of your progress.
In that case it's best if you run the support tool on the old PC. Then I can check the situation.
Also try if you can still load the savegame on the old PC, or if it's broken there too.
Make sure you disable the Steam cloud for TWD on the old PC before starting steam or the game (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD").
Otherwise it might overwrite your only working savegame.
Comments
Please try renaming the prefs.prop in
C:\Burki\Steam\steamapps\common\The Walking Dead\Pack\default
to prefs.prop.bak to deactivate it.
In that case I would try renaming the pref.prop in
C:\Users\Burki\Documents\Telltale Games\The Walking Dead
to prefs.prop.orig
Moving the prefs.prop.bak you now have in
C:\Burki\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Burki\Documents\Telltale Games\The Walking Dead
and renaming it back to prefs.prop
So basically disabling the prefs.prop in the savegame folder and replacing it with the one in the steam\...\default folder.
That might bring the savegame back
Please rename the prefs.prop in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
to prefs.prop.bak to deactivate it.
You have 2 active prefs.prop files.
Please run this script to fix it. It creates backup copies of both prefs.prop files, and moves the Steam prefs.prop to the savegame folder.
heres my zip file
http://wikisend.com/download/301704/support_data_pc.zip
Ive been trying to get assistance from email but I rarely get a response or any kind of help.
my ticket ID is #6763
Please rename the prefs.prop in
C:\Users\Ryan Tatum\Documents\Telltale Games\The Walking Dead
to prefs.prop.bak to deactivate it
then move the prefs.prop from
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Ryan Tatum\Documents\Telltale Games\The Walking Dead
http://wikisend.com/download/151948/support_data_pc.zip
Please revert what you did before to get your savegames back.
Then rename the prefs.prop in
C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\Pack\WalkingDead102
to prefs.prop.bak to deactivate it.
Any help would be tremendously appreciated!
You have a second active prefs.prop file which interferes with Episode 4.
Please try running the attached script to fix it.
It will rename the prefs.prop to deactivate it.
Here is my pc support file: http://wikisend.com/download/256500/support_data_pc.zip
Not sure if it will bring the expected result,
but please rename the prefs.prop in
C:\Users\Kenna's\Documents\Telltale Games\The Walking Dead
to prefs.prop.bak
and then move the prefs.prop from
C:\Program Files\Steam\steamapps\common\The Walking Dead\Pack\default
to
C:\Users\Kenna's\Documents\Telltale Games\The Walking Dead
Accessing the Game Menu by pressing Esc makes the screen go black entirely.
support_data_mac.zip
Is this also if you start episode 2 in a new save slot with random choices?
Please try rewinding chapter by chapter until one works.
So I should basically try deleting my save and redoing Chapter 1?
No, i was talking about the different chapters of Episode 1. One of them might still work and keep your progress so far.
Alternatively you can also try the "restore previous version" feature (right click, "properties", "restore previous version") on the prefs.prop in the savegame folder ( %USERPROFILE%\Documents\Telltale Games\The Walking Dead ).
Hmm. Well as of this posting, I have uninstalled The Walking Dead last night. I am going to start installing it via Steam right now and I'm assuming Steam does something with cloud saves so should I still try this advice or do something different?
Also, to be more specific (sorry, I was a bit out of it when writing that post last night!), it is Episode 2 that is giving me this black screen issue. Haven't tried booting up other Episodes though so as to not spoil story.
I am not sure if they are even deleted if you uninstall the game via steam.
I actually went in and deleted any folders associated with it and am doing a fresh install just to see what happens. Should I repost my support tool information if it continues not to work?
Only if neither of the methods i mentioned above (rewinding, previous version) works.
Yes, the exact same thing happens.
Please try verifying the game cache files.
That did work! Thank you!
There only one pref.prop in \Documents\telltale games\the walking dead. Deleting it not solve the problem.
Attachment not found.
Please try verifying the game cache files.
Does it also happen if you start episode 2 in a new save slot with random choices?
It does not help but copying prefs.prop from user directory to \SteamApps\common\The Walking Dead\Pack\WalkingDead102 does.
But the episode starts from the beginning while I stopped somewhere in the middle of it when play last time. Is it caused by bad cloud sync or strange working autosave function?
If you do that you might get problems with your decisions not carrying over to episode 3. It's better if you delete it.
I don't know what broke it, there are multiple possibilities.
Have you tried playing through the last chapter of Episode 1 again?
well, if I dont do that I have a white axe problem if I start from save. New game with random choices starts fine.
So what should I do, is there any chance I get my savegame back?
> Have you tried playing through the last chapter of Episode 1 again?
nope.
I have a theory. Do you still have access to the PC you played on originally?
It is possible that it has a prefs.prop in some other location (where it should not be). The steam cloud only saves the prefs.prop from the savegame folder.
If that's the case, you would need to copy the prefs.prop from the other location of the old PC, to the savegame folder of the new PC.
If you can't access the old PC anymore, then rewinding to the end of Episode 1 is the best way to recover at least some of your progress.
Yep.. kind of. I'll try that later, thank you for such a fast replies!
Also try if you can still load the savegame on the old PC, or if it's broken there too.
Make sure you disable the Steam cloud for TWD on the old PC before starting steam or the game (In Steam, right click TWD and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWD").
Otherwise it might overwrite your only working savegame.
It seems that saves got broken somehow in the steamcloud.
Hi, I'm having the same problem as the initial poster. I followed the instructions DjNDB posted and here's my .zip file.
[URL=http://wikisend.com/download/747818/support_data_pc.zip]support_data_pc.zip[/URL]
http://wikisend.com/download/747818/support_data_pc.zip
Thank you! I'm dying to play it.
edit: and I'm using Steam to play it on a PC.