No it's the fact you were throwing a tantrum like a little kid wanting a candy at the checkout and the fact NO ONE made you pay for the whole thing like you said you were forced too.
1 cry baby troll down down:rolleyes:
No it's the fact you were throwing a tantrum like a little kid wanting a candy at the checkout and the fact NO ONE made you pay for the whole thing like you said you were forced too.
1 cry baby troll down down:rolleyes:
10 billion more to go, honestly people are really overeating about the delay and im sick of seeing it, hate telltale, not going to but anymore stuff from them fine, go elsewhere, we dont want to hear it
So what you are saying is that it is OK for a company not do deliver sold goods?
They are still still going to deliver it. Ever pre-order a Rockstar game? You'll probably shoot someone if that's the case because they never make the dates.
Well if they said monthley episodes then thats part of the deal, if they releas any less frequently its a breach of contract.
Don't get me wrong i dont care when this game is gonna get released and im gonna play it when it does. but when you advertise som thing you can and should be hold liable to you word.
for examle if i bought a new car and ther was an spacial offer to get it with a sunroof I would expect it had one even if i got it at the same price as a car without one. and im pretty sure that in almost every contry in the world you could let the deal go back.
So what you are saying is that it is OK for a company not do deliver sold goods?
No, but they are going to still deliver, and a lot of people have complained with manners, and get the same in return. I don't like waiting either, but at least we are getting to play it, and TTG did a damn fine job on episode 1 so maybe they deserve a little slack. I'll be playing the rest of the season, and hoping for a lot more. This should just be a learning experience for everyone
They are still still going to deliver it. Ever pre-order a Rockstar game? You'll probably shoot someone if that's the case because they never make the dates.
This is nothing like a pre-order. This was a purchase with a promise to deliver following episodes on a monthly basis. If a game I pre-order is delayed and I no longer want to purchase it, I can get a refund. I can not get a refund on the episodes that I have paid for in advance and have not been delivered in the amount of time that was agreed upon at the time of purchase. Apples and oranges.
No it's the fact you were throwing a tantrum like a little kid wanting a candy at the checkout and the fact NO ONE made you pay for the whole thing like you said you were forced too.
1 cry baby troll down down:rolleyes:
Just because YOU have issues connecting the dots, doesn't mean that the guy is wrong.
A company sold him a product saying that they would deliver a part of that product every single month. That is the deal. That is what he paid for. He has every right to complain if the company does not live up to their part of the deal. The fact that he asked for clarification and the fact that the company refuses to respond in any way merely underlines his rights to complain about the deal that was broken by the company.
Since he already tried to explain this twice, and you still have problems connecting the dots, I'm not assuming that you will understand it this time. But to call someone a troll just because you clearly lack the ability to analyze a situation, well,.. that says more about you than about him.
Having said that; it's not uncommon for companies to not meet deadlines and usually that is not a huge issue. It is a bigger issue when part of the customers paid up front, moved to do so as a direct result of the way the selling company has offered the product. It's an even bigger problem when the company refuses to give any form of feedback regarding the cause and/or reason for the delay, and refuse to give an alternative date for the delivery. Then it just a pure sign of arrogance.
If you don't want to read about someone not being happy about being screwed over then maybe you could just stay away, instead of telling everyone else that isn't too happy to stay away. It's okay if you want to live in a bubble and want to pretend that the world is one big perfect place with colorful ponies that shoot rainbows out of their cavities, but don't expect that everyone is quite willing to live in your bubble. So some might share your opinion, but don't pretend that you speak for everyone please because you clearly are not speaking on my behalf for sure.
I usually don't spend too much time replying to rather shallow outcries like some of which can be found here on the forums, but it seems to be fashionable here to label everyone that doesn't share your opinion a "troll". And yes, I know,.. I will probably be labeled "troll" too now, but I can live with that if that means I'm not sticking my head in the dirt.
I've been reading the topic for the past month, and finally I desided to give my opinion on things as well.
People please keep the complaints on a minimum. I'am tired of wating to, but the almost spamming number of complaints makes it very hard to find the info, this thread is actually providing.
Now for my question. How can you guyes be so sure, that the episode is comming out late June. I saw the youtube clip with the TTG guy to, but he said, that they HOPE to have the game up in late june. I also hope for a nice present for my birghtsday, but hope is no garanty.
Also, TTG most likely have submitted the game to Microsoft and Sony, wich means that the approval and the release date of the game is out of their hands now (mostly at least).
i will cut them slack maybe they just didnt know when it will be finished. but its still not ok its still an inconviennce and if my cheeseburger came to late at a fast food restaurant i get a free soda get me?
No all I asked him was who made him buy the season pass? There was an option to buy the episodes seperately, but you don't save $5, or get a theme (Oh No):(
Don't get all angry cause YOU made stupid choice
I'll try one more time to let you connect the dots even though I think that by now you are capable of doing so, but simply refuse to admit that you didn't express yourself in the most fortunate way possible.
No one forced him to buy the game. TTG advertised the game to him as a game that would come in parts. One part to be released every single month. TTG failed to live up to that part of the deal. TTG refused to communicate with the customer even though they broke the deal. And instead of acknowledging that TTG is in the wrong here, you say that the guy that bought the game is a troll and is stupid? What does that say about you?
Anyways, I think I spent enough time on this and you simply can't reason or you refuse to. It doesn't matter. It's a great game (so far). It's a horrible company with even worse communication skills when things don't quite go as planned. I think if they can find a way to work on those problems they might actually keep some customers on board that are currently leaving this great concept.
This is nothing like a pre-order. This was a purchase with a promise to deliver following episodes on a monthly basis. If a game I pre-order is delayed and I no longer want to purchase it, I can get a refund. I can not get a refund on the episodes that I have paid for in advance and have not been delivered in the amount of time that was agreed upon at the time of purchase. Apples and oranges.
Actually...you can get a partial refund at this point as they have partially released the game. Did you buy the game before episode one was released? Then you pre-ordered the season. You wont get a refund on episode 1. They delivered on it. So really its more like oranges and blood oranges...still oranges, just a different flavor.
I've been reading the topic for the past month, and finally I desided to give my opinion on things as well.
People please keep the complaints on a minimum. I'am tired of wating to, but the almost spamming number of complaints makes it very hard to find the info, this thread is actually providing.
Now for my question. How can you guyes be so sure, that the episode is comming out late June. I saw the youtube clip with the TTG guy to, but he said, that they HOPE to have the game up in late june. I also hope for a nice present for my birghtsday, but hope is no garanty.
Also, TTG most likely have submitted the game to Microsoft and Sony, wich means that the approval and the release date of the game is out of their hands now (mostly at least).
Hello and welcome to the forums. First I'd like to say you are one of the most reasonable newcomers I have seen on here. Breath of fresh air, really. For the most part I have no response for you because you are correct. They hope for it, but its not a guarantee. Also, you are very much correct: release date is dependent on certification because they have to wait for it to be done. That is why its no guarantee. They are hoping for it because then they can get on working for a good release date for episode 3.
i will cut them slack maybe they just didnt know when it will be finished. but its still not ok its still an inconviennce and if my cheeseburger came to late at a fast food restaurant i get a free soda get me?
They already gave everyone that pre-ordered the game a free steam copy of the game...what more can they do to please people?
Just because YOU have issues connecting the dots, doesn't mean that the guy is wrong.
A company sold him a product saying that they would deliver a part of that product every single month. That is the deal. That is what he paid for. He has every right to complain if the company does not live up to their part of the deal. The fact that he asked for clarification and the fact that the company refuses to respond in any way merely underlines his rights to complain about the deal that was broken by the company.
Since he already tried to explain this twice, and you still have problems connecting the dots, I'm not assuming that you will understand it this time. But to call someone a troll just because you clearly lack the ability to analyze a situation, well,.. that says more about you than about him.
Having said that; it's not uncommon for companies to not meet deadlines and usually that is not a huge issue. It is a bigger issue when part of the customers paid up front, moved to do so as a direct result of the way the selling company has offered the product. It's an even bigger problem when the company refuses to give any form of feedback regarding the cause and/or reason for the delay, and refuse to give an alternative date for the delivery. Then it just a pure sign of arrogance.
If you don't want to read about someone not being happy about being screwed over then maybe you could just stay away, instead of telling everyone else that isn't too happy to stay away. It's okay if you want to live in a bubble and want to pretend that the world is one big perfect place with colorful ponies that shoot rainbows out of their cavities, but don't expect that everyone is quite willing to live in your bubble. So some might share your opinion, but don't pretend that you speak for everyone please because you clearly are not speaking on my behalf for sure.
I usually don't spend too much time replying to rather shallow outcries like some of which can be found here on the forums, but it seems to be fashionable here to label everyone that doesn't share your opinion a "troll". And yes, I know,.. I will probably be labeled "troll" too now, but I can live with that if that means I'm not sticking my head in the dirt.
i never said i spoke about the majority nor do i live in some bubble, im unhappy about waiting but unlike you im not going going to keep complaining about how terrible waiting a few extra weeks for a video game is, and the reason your opinion will most likely be labeled as troll is because all your saying is the same this that has been said 1000000000 times over by now. we get it your unhappy, keep posting the same problem isnt going to make it better its just annoying.
you called me a troll didnt you? i know complaining over and over is annoying and a waste of time,but everone who bought the game has the right to be heard tht was my first post ever and everyone called me a troll you cant do tht to the noobs just because everyone else got to speak their mind.
Most people here say they can't stand the people preaching hate and negativity in this thread, but honestly, I see it as being completely necessary.
Nobody should be discouraged from voicing in their 2 cents about the delay and how it's being handled; by doing this we will compile hundreds of pages of posts; each an individual account of how this release (or delay thereof) is being viewed in the public eye.
Now what is not helping is the nonstop defense of telltale. The bottom line is that they are making a mess of things and handling the mess very poorly. Turning around and trying to discredit how the opinion obviously felt by the vast majority, is only hindering the goal here, which I think is to get telltale to read these forum posts and go "we really fucked up, a lot of people are pissed". Instead, it's just a shouting match that isnt really worth reading.
And what do you see the telltale employees doing with their forum posts? Ignoring us and/or not taking us seriously, of course. The only posts here since telltale went hush hush in late may from red names (telltale employees) were to answer some peripheral questions in the q&a, and to make a joke on a praise post.
Seriously, there is a goal in mind with all the negative posting, and the defense is only hindering that goal.
Let TellTale's staff defend themselves if they choose. They have forum names.
I'll try one more time to let you connect the dots even though I think that by now you are capable of doing so, but simply refuse to admit that you didn't express yourself in the most fortunate way possible.
No one forced him to buy the game. TTG advertised the game to him as a game that would come in parts. One part to be released every single month. TTG failed to live up to that part of the deal. TTG refused to communicate with the customer even though they broke the deal. And instead of acknowledging that TTG is in the wrong here, you say that the guy that bought the game is a troll and is stupid? What does that say about you?
Anyways, I think I spent enough time on this and you simply can't reason or you refuse to. It doesn't matter. It's a great game (so far). It's a horrible company with even worse communication skills when things don't quite go as planned. I think if they can find a way to work on those problems they might actually keep some customers on board that are currently leaving this great concept.
Heres what was Originally Posted by Down Range
"If by "quickly", you mean after advertising a game as MONTHLY episodes, making people pay in advance for them all"
Yeah, :rolleyes: see how bad this is getting, and how everyone responded to Keupaje and people who complain like adults positively?
Never called you a troll Dream you didn't post anything bad, and Turtle I do apologise my last comment it was out of line
Nobody should be discouraged from voicing in their 2 cents about the delay and how it's being handled; by doing this we will compile hundreds of pages of posts; each an individual account of how this release (or delay thereof) is being viewed in the public eye.
No one is saying they should not voice their opinion; they are simply saying they should do so in a more productive manner.
Now what is not helping is the nonstop defense of telltale. The bottom line is that they are making a mess of things and handling the mess very poorly. Turning around and trying to discredit how the opinion obviously felt by the vast majority, is only hindering the goal here, which I think is to get telltale to read these forum posts and go "we really fucked up, a lot of people are pissed". Instead, it's just a shouting match that isnt really worth reading.
You are welcome to think that but again, your goal is not very well conveyed when you get people saying things like "I'll never buy a game from you again!" when this is the first game you have bought from them in the first place. There is a priority to complaints, you see: retailers, repeat customers, then new customers. A complaint saying you will never buy a game from them again would hold a lot more weight from someone who has had a long history of buying games from them. On top of that, all of the cursing and straight slander does not help the cause. It in fact hurts it. They are less likely to listen to someone who sounds like a small child who had their toy taken away then an irate intelligent customer. Just some food for thought.
And what do you see the telltale employees doing with their forum posts? Ignoring us and/or not taking us seriously, of course. The only posts here since telltale went hush hush in late may from red names (telltale employees) were to answer some peripheral questions in the q&a, and to make a joke on a praise post.
Seriously, there is a goal in mind with all the negative posting, and the defense is only hindering that goal.
And that goal is lost in the immature ramblings of the people hoping to get the attention of TTG. Threatening them with physical violence is one way to get yourself not listened to. I have seen it on this thread. Threatening not to buy their games is another (again, if you are a new customer). If you are not going to buy their games, they have no reason to keep you happy.
Ahh TTG have told their staff not to tell customers anything, well then it is all right.
I wouldn't go that far. Its still kind of confusing and a little out of character for them to be so silent about it, but they have in the past not been able to tell things that have been asked about on the forums. I was not saying this to excuse them, but to foster understanding.
So I've been monitoring this thread for a month or so now, and I finally decided to register and post to weigh in.
I love the first episode of the Walking Dead. I thought they completely nailed the vibe of the comic and left me hungry for more. I've also had patience with this whole thing, and taking an "eh, whatever" approach to the delay. The thing that is starting to disturb me with each passing day is the lack of respect that has been shown for my and other customer's time. I've spent waaay too much of my time already having to check this damn site to see if the next episode has been released. I know from this forum I'm not alone and also thought it was funny that one of the regular hosts of the Gamers With Jobs podcast I listen to, Julian Murdoch, mentioned that he had been checking the site daily for the next episode.
Truly people have EVERY right to be irritated about a good will contract being broken on Tell Tale's end regarding the delay. They essentially offered what was stated to be a monthly subscription for something, but haven't honored that deal. If you signed up for a a monthly magazine subscription, it would be unacceptable for the company to skip a month between issues and offer no explanation or apology. If you were in a restaurant, and you were told you'd have to wait a few minutes for a portion of your order to be finished, I think most sane people would be pissed if a few minutes ended up becoming an hour. And to make matters worse, imagine the restaurant staff ran off and hid in the back behind a locked door and offerend no explanation for that hour...
That said, I understand delays happen, especially in software development. So honestly, I would be totally understanding of that, but freakin' communicate with the customer, man. Offer at the minimum, an apology and just explain that there's been a bump in a road and it will be delayed. Even better would be to give at least a detail or two as to why there's a delay and offer up an estimate of when it might be out and a reassurance that you'll try to prevent this from happening in the future. But nothing? That's where things start to get fuggin' insulting. Patience is an excellent virtue, but no one has to tolerate being disregarded when they've paid their hard earned money for a product.
I'm actually a fan of the two dudes who seem to be the lead designers of TWD game, just from listening to them on the Idle Thumbs podcast, so I hate even having to b****, but this company could really do better in the respect department.
i agree with u tht being intelligent is the way cursing is not helping. but if everyone on the forum said im done they would problably give in, and the guys defending ttg is defintely not helping. if they are being restricted from talking or not defending ttg is not going to give us answers. if everyones says were not buying tt games they might cave we are the customers we have the power.
No one is saying they should not voice their opinion; they are simply saying they should do so in a more productive manner.
For example, take the post I just gave that you responded to. I think I was trying to be productive, yet here I am being multiquoted in defense of telltale.
This is what I mean.
You are welcome to think that but again, your goal is not very well conveyed when you get people saying things like "I'll never buy a game from you again!" when this is the first game you have bought from them in the first place.
How do you know what games these people have bought in the past? Just because they registered to the forum in may or june doesn't mean they're new to telltale. I bought season 1 of Sam&Max and Wallace and Gromit: Grand Adventures, and have lurked this forum before, but didn't make an account until I felt I had something significant to say. I'm not the only one.
There is a priority to complaints, you see: retailers, repeat customers, then new customers.
Seeing as how there is only one central complaint here, I don't see how this is relevant. Also, having an extended background in management, I can tell you that model isn't correct; at least not in most situations. If you can quote telltale's managerial philosophy to reflect that, I'll accept it.
A complaint saying you will never buy a game from them again would hold a lot more weight from someone who has had a long history of buying games from them.
These people complain too. I'm one of them. Actually people with long history of telltale are a significant demographic here. Additionally, I'll reiterate that you have no idea who's complaint is matched to what purchasing history, and neither does telltale. It really doesn't matter anyway, because even if they weren't losing old customers (which they are), the new customers are the next generation of old customers, and they are leaving by the flock.
On top of that, all of the cursing and straight slander does not help the cause. It in fact hurts it. They are less likely to listen to someone who sounds like a small child who had their toy taken away then an irate intelligent customer. Just some food for thought.
It's worth having the account there of how someone feels. To make fun of ("troll") them, however, is what isn't worth having. I'm talking about all the "u mad" posts.
And that goal is lost in the immature ramblings of the people hoping to get the attention of TTG. Threatening them with physical violence is one way to get yourself not listened to. I have seen it on this thread.
Threatening not to buy their games is another (again, if you are a new customer). If you are not going to buy their games, they have no reason to keep you happy.
Firstly, "new customers" (which still have no separate identity from repeat customes) have already bought at least one game, so that invalidates the "If you're not going to buy their games, they have no reason to keep you happy"
Secondly, Oh contrare. A company with good PR would want to change your mind about wanting to buy their games; ESPECIALLY since you've already bought one and have shown interest in the company. Not only that, b ut these people are EASY to retain as customers. Just a personal apology would be enough for most people. Shit, if ttg can't manage that, a PUBLIC apology to everyone as a whole would be enough for a very significant amount of people.
No company should be apathetic toward an unhappy customer. Bad news travels faster than good.
And they probably will when they are allowed to. You realize that a lot of the time, they can't say anything because they have been ordered not to?
Please cite something to back that up.
TTG is self contained and only has about 90 employees. They're not ALL being restricted from posting on their own forum. That's silly. In fact, it's someone's job (or should be at least part of the PR team's assigned duties)
This was fun, HelloCthulu. No personal feelings, just internet arguing.
i never said i spoke about the majority nor do i live in some bubble, im unhappy about waiting but unlike you im not going going to keep complaining about how terrible waiting a few extra weeks for a video game is, and the reason your opinion will most likely be labeled as troll is because all your saying is the same this that has been said 1000000000 times over by now. we get it your unhappy, keep posting the same problem isnt going to make it better its just annoying.
Let me quote what you said in the last part I was referring to :
See how that mildly makes things look like how you are trying to speak for more people than just you? You're not speaking on my behalf, just as much as I'm not speaking on anyone else's behalf.
Now, I did my initial little rant in my first post here and actually came back to see if TTG actually had reacted to anyone here. Anyone at all. Instead I found a few immature people that were telling other people to go away and to call them trolls, just because they don't share the same opinion.
So I don't keep writing the same complaint over and over again. This wasn't even about me. This was about a visitor that had his complaint being disqualified despite the fact that he was in his very rights to file the complaint, especially after reading his clear and complete complaint.
If there are other people complaining over and over again then that is not their fault; TTG should take responsibility and have an active role in the forums. They can, in short, explain what is going on and they can give people at least the feeling that they are dealing with the problems. Saying sorry for falsely advertising a product would also not be a bad move. As long as TTG fails to take responsibility it is to be expected that people come here to complain since it has become clear to me that TTG does not interact with customers that are less happy with how things are going.
Unless you are actually working for TTG, I don't think it is your place to tell people to stay away, especially when they respond within their consumer rights. Maybe, if you're really so sick about reading all the negative comments, it would be easier to just not read them. The internet is a big place and you're not obliged to read things you don't want to read. You wouldn't have to respond with the same basic content over and over again. If you find it useful however to keep telling people that they need to leave rather than complain then of course, that is your choice. Just as it is the choice of people to complain about false advertising and broken deals. Don't like it? Don't read it. It's quite easy. Want to point a finger at someone; point it at TTG since it is THEIR responsibility and they are the whole reason people end up here.
Apart from all that, I'm pretty sure the die hard fans will stick no matter what. For me it doesn't really matter. Unlike some other people I play on a console so I got what I paid for: one episode. The other people got lured into a deal that has been broken by TTG. They paid top-prize for a good lesson about TTG and their lack of communication skills. I got the same lesson for a bargain, and I got to play a short game included within that prize. Not a bad deal at all.
... Turtle I do apologise my last comment it was out of line
Thank you, well accepted. But I wasn't fishing for that. I don't like reading complaint after complaint either, and it does get old. Especially after a few weeks. But there is a reason they keep coming, and for those that already bought the full game or part of it, it is (partially) too late. But these complaints might actually be picked up by new potential customers, and they can form their own conclusions and then decide whether to buy the game (or parts of it) or not. That is the beauty of a forum: feedback and interaction. I should have come here before blindly believing what TTG advertised. But, like I said before, it's been a great game so far, and it's been a great lesson about TTG. So looking back, I'm happy with my purchase.
your right my complaint was removed my very first post in ttg forums. kicking turtle is speaking on behalf other users like me. but its ok the only way a forum is gona spark a response from ttg we all have to be on the same page and i know overcomplaining is annoying but talking about how annoying people are is not going to get a response. but your right its not gonna take a few annoying users. we need the entire forum to unite if we hope to get answers
The guy he's speaking on behalf of is wrong though.
Originally Posted by Down Range
If by "quickly", you mean after advertising a game as MONTHLY episodes, making people pay in advance for them all
Everyone had a chance to buy single episodes, nobody was forced to pay for future content. I have no problem people voicing complaints, but do it in the correct way.
Comments
1 cry baby troll down down:rolleyes:
10 billion more to go, honestly people are really overeating about the delay and im sick of seeing it, hate telltale, not going to but anymore stuff from them fine, go elsewhere, we dont want to hear it
They are still still going to deliver it. Ever pre-order a Rockstar game? You'll probably shoot someone if that's the case because they never make the dates.
Don't get me wrong i dont care when this game is gonna get released and im gonna play it when it does. but when you advertise som thing you can and should be hold liable to you word.
for examle if i bought a new car and ther was an spacial offer to get it with a sunroof I would expect it had one even if i got it at the same price as a car without one. and im pretty sure that in almost every contry in the world you could let the deal go back.
No, but they are going to still deliver, and a lot of people have complained with manners, and get the same in return. I don't like waiting either, but at least we are getting to play it, and TTG did a damn fine job on episode 1 so maybe they deserve a little slack. I'll be playing the rest of the season, and hoping for a lot more. This should just be a learning experience for everyone
This is nothing like a pre-order. This was a purchase with a promise to deliver following episodes on a monthly basis. If a game I pre-order is delayed and I no longer want to purchase it, I can get a refund. I can not get a refund on the episodes that I have paid for in advance and have not been delivered in the amount of time that was agreed upon at the time of purchase. Apples and oranges.
CapnJay called it ^^^ He has won anything from the bottom row
Gotta have my Walking Dead.
Just because YOU have issues connecting the dots, doesn't mean that the guy is wrong.
A company sold him a product saying that they would deliver a part of that product every single month. That is the deal. That is what he paid for. He has every right to complain if the company does not live up to their part of the deal. The fact that he asked for clarification and the fact that the company refuses to respond in any way merely underlines his rights to complain about the deal that was broken by the company.
Since he already tried to explain this twice, and you still have problems connecting the dots, I'm not assuming that you will understand it this time. But to call someone a troll just because you clearly lack the ability to analyze a situation, well,.. that says more about you than about him.
Having said that; it's not uncommon for companies to not meet deadlines and usually that is not a huge issue. It is a bigger issue when part of the customers paid up front, moved to do so as a direct result of the way the selling company has offered the product. It's an even bigger problem when the company refuses to give any form of feedback regarding the cause and/or reason for the delay, and refuse to give an alternative date for the delivery. Then it just a pure sign of arrogance.
@Brandedkisame
If you don't want to read about someone not being happy about being screwed over then maybe you could just stay away, instead of telling everyone else that isn't too happy to stay away. It's okay if you want to live in a bubble and want to pretend that the world is one big perfect place with colorful ponies that shoot rainbows out of their cavities, but don't expect that everyone is quite willing to live in your bubble. So some might share your opinion, but don't pretend that you speak for everyone please because you clearly are not speaking on my behalf for sure.
I usually don't spend too much time replying to rather shallow outcries like some of which can be found here on the forums, but it seems to be fashionable here to label everyone that doesn't share your opinion a "troll". And yes, I know,.. I will probably be labeled "troll" too now, but I can live with that if that means I'm not sticking my head in the dirt.
I've been reading the topic for the past month, and finally I desided to give my opinion on things as well.
People please keep the complaints on a minimum. I'am tired of wating to, but the almost spamming number of complaints makes it very hard to find the info, this thread is actually providing.
Now for my question. How can you guyes be so sure, that the episode is comming out late June. I saw the youtube clip with the TTG guy to, but he said, that they HOPE to have the game up in late june. I also hope for a nice present for my birghtsday, but hope is no garanty.
Also, TTG most likely have submitted the game to Microsoft and Sony, wich means that the approval and the release date of the game is out of their hands now (mostly at least).
I'll try one more time to let you connect the dots even though I think that by now you are capable of doing so, but simply refuse to admit that you didn't express yourself in the most fortunate way possible.
No one forced him to buy the game. TTG advertised the game to him as a game that would come in parts. One part to be released every single month. TTG failed to live up to that part of the deal. TTG refused to communicate with the customer even though they broke the deal. And instead of acknowledging that TTG is in the wrong here, you say that the guy that bought the game is a troll and is stupid? What does that say about you?
Anyways, I think I spent enough time on this and you simply can't reason or you refuse to. It doesn't matter. It's a great game (so far). It's a horrible company with even worse communication skills when things don't quite go as planned. I think if they can find a way to work on those problems they might actually keep some customers on board that are currently leaving this great concept.
Hello and welcome to the forums. First I'd like to say you are one of the most reasonable newcomers I have seen on here. Breath of fresh air, really. For the most part I have no response for you because you are correct. They hope for it, but its not a guarantee. Also, you are very much correct: release date is dependent on certification because they have to wait for it to be done. That is why its no guarantee. They are hoping for it because then they can get on working for a good release date for episode 3.
They already gave everyone that pre-ordered the game a free steam copy of the game...what more can they do to please people?
i never said i spoke about the majority nor do i live in some bubble, im unhappy about waiting but unlike you im not going going to keep complaining about how terrible waiting a few extra weeks for a video game is, and the reason your opinion will most likely be labeled as troll is because all your saying is the same this that has been said 1000000000 times over by now. we get it your unhappy, keep posting the same problem isnt going to make it better its just annoying.
Nobody should be discouraged from voicing in their 2 cents about the delay and how it's being handled; by doing this we will compile hundreds of pages of posts; each an individual account of how this release (or delay thereof) is being viewed in the public eye.
Now what is not helping is the nonstop defense of telltale. The bottom line is that they are making a mess of things and handling the mess very poorly. Turning around and trying to discredit how the opinion obviously felt by the vast majority, is only hindering the goal here, which I think is to get telltale to read these forum posts and go "we really fucked up, a lot of people are pissed". Instead, it's just a shouting match that isnt really worth reading.
And what do you see the telltale employees doing with their forum posts? Ignoring us and/or not taking us seriously, of course. The only posts here since telltale went hush hush in late may from red names (telltale employees) were to answer some peripheral questions in the q&a, and to make a joke on a praise post.
Seriously, there is a goal in mind with all the negative posting, and the defense is only hindering that goal.
Let TellTale's staff defend themselves if they choose. They have forum names.
Nope, you are speaking for a very angry minority. The rest was made invalid by your original supposition.
The code was for the entire season of games on steam...
Heres what was Originally Posted by Down Range
"If by "quickly", you mean after advertising a game as MONTHLY episodes, making people pay in advance for them all"
Yeah, :rolleyes: see how bad this is getting, and how everyone responded to Keupaje and people who complain like adults positively?
Never called you a troll Dream you didn't post anything bad, and Turtle I do apologise my last comment it was out of line
No one is saying they should not voice their opinion; they are simply saying they should do so in a more productive manner.
You are welcome to think that but again, your goal is not very well conveyed when you get people saying things like "I'll never buy a game from you again!" when this is the first game you have bought from them in the first place. There is a priority to complaints, you see: retailers, repeat customers, then new customers. A complaint saying you will never buy a game from them again would hold a lot more weight from someone who has had a long history of buying games from them. On top of that, all of the cursing and straight slander does not help the cause. It in fact hurts it. They are less likely to listen to someone who sounds like a small child who had their toy taken away then an irate intelligent customer. Just some food for thought.
Again, see above.
And that goal is lost in the immature ramblings of the people hoping to get the attention of TTG. Threatening them with physical violence is one way to get yourself not listened to. I have seen it on this thread. Threatening not to buy their games is another (again, if you are a new customer). If you are not going to buy their games, they have no reason to keep you happy.
And they probably will when they are allowed to. You realize that a lot of the time, they can't say anything because they have been ordered not to?
Ahh TTG have told their staff not to tell customers anything, well then it is all right.
I wouldn't go that far. Its still kind of confusing and a little out of character for them to be so silent about it, but they have in the past not been able to tell things that have been asked about on the forums. I was not saying this to excuse them, but to foster understanding.
I love the first episode of the Walking Dead. I thought they completely nailed the vibe of the comic and left me hungry for more. I've also had patience with this whole thing, and taking an "eh, whatever" approach to the delay. The thing that is starting to disturb me with each passing day is the lack of respect that has been shown for my and other customer's time. I've spent waaay too much of my time already having to check this damn site to see if the next episode has been released. I know from this forum I'm not alone and also thought it was funny that one of the regular hosts of the Gamers With Jobs podcast I listen to, Julian Murdoch, mentioned that he had been checking the site daily for the next episode.
Truly people have EVERY right to be irritated about a good will contract being broken on Tell Tale's end regarding the delay. They essentially offered what was stated to be a monthly subscription for something, but haven't honored that deal. If you signed up for a a monthly magazine subscription, it would be unacceptable for the company to skip a month between issues and offer no explanation or apology. If you were in a restaurant, and you were told you'd have to wait a few minutes for a portion of your order to be finished, I think most sane people would be pissed if a few minutes ended up becoming an hour. And to make matters worse, imagine the restaurant staff ran off and hid in the back behind a locked door and offerend no explanation for that hour...
That said, I understand delays happen, especially in software development. So honestly, I would be totally understanding of that, but freakin' communicate with the customer, man. Offer at the minimum, an apology and just explain that there's been a bump in a road and it will be delayed. Even better would be to give at least a detail or two as to why there's a delay and offer up an estimate of when it might be out and a reassurance that you'll try to prevent this from happening in the future. But nothing? That's where things start to get fuggin' insulting. Patience is an excellent virtue, but no one has to tolerate being disregarded when they've paid their hard earned money for a product.
I'm actually a fan of the two dudes who seem to be the lead designers of TWD game, just from listening to them on the Idle Thumbs podcast, so I hate even having to b****, but this company could really do better in the respect department.
For example, take the post I just gave that you responded to. I think I was trying to be productive, yet here I am being multiquoted in defense of telltale.
This is what I mean.
How do you know what games these people have bought in the past? Just because they registered to the forum in may or june doesn't mean they're new to telltale. I bought season 1 of Sam&Max and Wallace and Gromit: Grand Adventures, and have lurked this forum before, but didn't make an account until I felt I had something significant to say. I'm not the only one.
Seeing as how there is only one central complaint here, I don't see how this is relevant. Also, having an extended background in management, I can tell you that model isn't correct; at least not in most situations. If you can quote telltale's managerial philosophy to reflect that, I'll accept it.
These people complain too. I'm one of them. Actually people with long history of telltale are a significant demographic here. Additionally, I'll reiterate that you have no idea who's complaint is matched to what purchasing history, and neither does telltale. It really doesn't matter anyway, because even if they weren't losing old customers (which they are), the new customers are the next generation of old customers, and they are leaving by the flock.
It's worth having the account there of how someone feels. To make fun of ("troll") them, however, is what isn't worth having. I'm talking about all the "u mad" posts.
Somewhat, but see the above.
Firstly, "new customers" (which still have no separate identity from repeat customes) have already bought at least one game, so that invalidates the "If you're not going to buy their games, they have no reason to keep you happy"
Secondly, Oh contrare. A company with good PR would want to change your mind about wanting to buy their games; ESPECIALLY since you've already bought one and have shown interest in the company. Not only that, b ut these people are EASY to retain as customers. Just a personal apology would be enough for most people. Shit, if ttg can't manage that, a PUBLIC apology to everyone as a whole would be enough for a very significant amount of people.
No company should be apathetic toward an unhappy customer. Bad news travels faster than good.
Please cite something to back that up.
TTG is self contained and only has about 90 employees. They're not ALL being restricted from posting on their own forum. That's silly. In fact, it's someone's job (or should be at least part of the PR team's assigned duties)
This was fun, HelloCthulu. No personal feelings, just internet arguing.
Let me quote what you said in the last part I was referring to :
See how that mildly makes things look like how you are trying to speak for more people than just you? You're not speaking on my behalf, just as much as I'm not speaking on anyone else's behalf.
Now, I did my initial little rant in my first post here and actually came back to see if TTG actually had reacted to anyone here. Anyone at all. Instead I found a few immature people that were telling other people to go away and to call them trolls, just because they don't share the same opinion.
So I don't keep writing the same complaint over and over again. This wasn't even about me. This was about a visitor that had his complaint being disqualified despite the fact that he was in his very rights to file the complaint, especially after reading his clear and complete complaint.
If there are other people complaining over and over again then that is not their fault; TTG should take responsibility and have an active role in the forums. They can, in short, explain what is going on and they can give people at least the feeling that they are dealing with the problems. Saying sorry for falsely advertising a product would also not be a bad move. As long as TTG fails to take responsibility it is to be expected that people come here to complain since it has become clear to me that TTG does not interact with customers that are less happy with how things are going.
Unless you are actually working for TTG, I don't think it is your place to tell people to stay away, especially when they respond within their consumer rights. Maybe, if you're really so sick about reading all the negative comments, it would be easier to just not read them. The internet is a big place and you're not obliged to read things you don't want to read. You wouldn't have to respond with the same basic content over and over again. If you find it useful however to keep telling people that they need to leave rather than complain then of course, that is your choice. Just as it is the choice of people to complain about false advertising and broken deals. Don't like it? Don't read it. It's quite easy. Want to point a finger at someone; point it at TTG since it is THEIR responsibility and they are the whole reason people end up here.
Apart from all that, I'm pretty sure the die hard fans will stick no matter what. For me it doesn't really matter. Unlike some other people I play on a console so I got what I paid for: one episode. The other people got lured into a deal that has been broken by TTG. They paid top-prize for a good lesson about TTG and their lack of communication skills. I got the same lesson for a bargain, and I got to play a short game included within that prize. Not a bad deal at all.
Thank you, well accepted. But I wasn't fishing for that. I don't like reading complaint after complaint either, and it does get old. Especially after a few weeks. But there is a reason they keep coming, and for those that already bought the full game or part of it, it is (partially) too late. But these complaints might actually be picked up by new potential customers, and they can form their own conclusions and then decide whether to buy the game (or parts of it) or not. That is the beauty of a forum: feedback and interaction. I should have come here before blindly believing what TTG advertised. But, like I said before, it's been a great game so far, and it's been a great lesson about TTG. So looking back, I'm happy with my purchase.
Originally Posted by Down Range
If by "quickly", you mean after advertising a game as MONTHLY episodes, making people pay in advance for them all
Everyone had a chance to buy single episodes, nobody was forced to pay for future content. I have no problem people voicing complaints, but do it in the correct way.